Residence Manager

The Salvation Army USA Western Territory; San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Residence Manager to oversee Harbor House operations, safety, and resident services in San Francisco. The role includes supervising staff, enforcing policies, coordinating repairs, and reporting on weekly statistics.

Qualifications include a high school diploma, CA driver’s license, and experience in shelter or residential treatment settings, plus First Aid/CPR and TB clearance. Ability to lift up to 50 lbs and bilingual Spanish is a plus.

Qualifications

• High school diploma or equivalent is required.
• CA driver's license is required.
• First Aid and CPR certification (within first fourteen days) is required.
• TB clearance (within first seven days) is required.
• Experience with shelter/residential treatment or similar programs is preferred.

Responsibilities

• Supervise program monitors.
• Enforce and implement established rules and policies.
• Support administrative, programmatic, and resident-related functions.
• Coordinate repairs, maintenance, and inventory.
• Oversee the Residence Program Council.
• Supervise searched for contraband.
• Lead weekly personnel meetings and training sessions.
• Respond to emergencies and notify appropriate staff and authorities.
• Manage fire safety and resident security.
• Oversee daily operations including staff hiring, scheduling, and training.
• Prepare and submit weekly statistical reports.
• Support resident discharge processes.
• Assist with driving responsibilities.
• Facilitate orientation sessions and residence meetings.
• Document and report incidents.

Skills

Bilingual in Spanish

MS Office

Confidentiality

Organizational skills

Cultural competence

Education

High school diploma or equivalent

CA driver’s license

First Aid & CPR certification

TB clearance

Tools

Office equipment

Job description

OVERVIEW

The Residence Manager is responsible for the administrative, operations, safety, and security of the Harbor House Program.

DUTIES AND RESPONSIBILITIES

• Supervise program monitors
• Enforce and implement established rules and policies
• Support administrative, programmatic, and resident-related functions
• Coordinate repairs, maintenance, and inventory
• Oversee the Residence Program Council
• Supervise searched for contraband
• Lead weely personnel meetings and training sessions
• Respond to emergencies and notificy appropraite staff and authorities
• Manage fire control, safety, and resident security
• Oversee daily operations including staff hiring, scheduling, and training
• Prepare and submit weekly statistical reports
• Support resident discharge processes
• Assist with driving responsibilities
• Facilitiate orientation sessions and residence meetings
• Document and report incidents
• Other related duties as required

EDUCATION AND EXPERIENCE

• High school diploma or equivalent (required)
• CA driver's license (required)
• Experience in operating a Family Shelter Program and/or a Residential Treatment or Substance Abuse Program or equivalent (2 years required)
• First Aid and CPR certification (within first fourteen days of employment - company provided).
• Tuberculosis clearance (within first seven days of employment - company provided)
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency

SKILLS AND ABILITIES

• Bilingual in Spanish (preferred)
• Proficient with Microsoft Office and office equipment
• Maintains confidentiality with sensitive information
• Strong organization and multitasking
• Culturally competent with diverse populations

EQUIPMENT USED

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 lbs.

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Education

High School or Equivalent (required)

Experience

2 years: *Experience in operating a Family Shelter Program and/or a Residential Treatment or Substance Abuse Program or equivalent (required)

Licenses & Certifications

TB cleared certificate (required)

Motor Vehicle Check (required)

Background Check (required)

Skills

CPR/AED (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.