Residence Life Coordinator

Hofstra PA; Town of Hempstead (NY); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Tuition remission for employees and/or

Retirement plan

Job summary

Hofstra University in Hempstead, NY is hiring a Residence Life Coordinator to ensure smooth housing operations and exceptional service for students and staff. The role emphasizes accuracy in data, effective communication, and alignment with university policies.

You will manage housing content updates, oversee the housing selection process, and collaborate with campus partners to support events and daily operations, including evenings and weekends as needed.

Qualifications

• 2–3 years of experience in residence life or housing operations.
• Proficiency with StarRez and Ellucian Banner.
• Strong experience with Microsoft applications.

Responsibilities

• Maintains dashboards within the StarRez housing database to reconcile data between university software.
• Reviews housing and dining billing for accuracy.
• Updates all information on the Residence Life website.
• Manages housing-related communications and materials.
• Oversees annual housing selection process and serves as primary student contact.
• Oversees weekly building occupancy and swipe reports.
• Reviews and updates the Dining Dollars contract and reviews student accounts as backup.
• Creates reports from StarRez and Banner for Residence Life and campus partners.
• Trains staff in StarRez usage and ensures system protocol compliance.
• Creates process narratives for housing operations and living agreements.
• Assists with data collection and analysis of housing trends and compliance.
• Acts as liaison between Residence Life and Athletics, Student Access Services and Student Financial Services.

Skills

Attention to detail

Data analysis

Customer service

Troubleshooting

Collaborative work

Education

Master’s degree in Higher Education or related field

Tools

StarRez

Ellucian Banner

Microsoft Office

Job description

Hofstra University is nationally ranked and recognized as Long Island’s largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well‑being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it’s a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We welcome applications from individuals of all backgrounds and experiences and are committed to building a diverse and inclusive community.

Position Title

Position Title Residence Life Coordinator

Position Number

Position Number 896364

Position Category

Position Category Administration

School/Division

School/Division Residential Life

Department

Full-Time or Part-Time

Full-Time or Part-Time Full-Time

Description

Reporting directly to the Senior Associate Director within the Office of Residence Life, the Residence Life Coordinator is responsible for the smooth and efficient operation of all housing processes as students utilize the online system to secure, change, and cancel housing. They are also responsible for providing exceptional customer service to students and staff as they align with university policies and procedures, and overseeing the updating and review of residence life‑related content, such as the Residence Life website, move‑in brochures, housing selection materials, dining dollars contracts, and living agreements. This role also involves ensuring all housing data is seamlessly integrated with other campus systems. As a member of the Residence Life team, this position is expected to work some nights and weekends to assist with campus events.

Responsibilities include, but are not limited to:

• Maintains dashboards within the StarRez housing database to facilitate reconciliation of data between multiple university software.
• Reviews billing to ensure accuracy related to housing and dining charges.
• Regularly reviews and updates all information on the Residence Life website.
• Manages, updates and distributes any housing‑related communications.
• Oversees the annual housing selection process, acting as the primary point of contact for students and ensuring students have access to all needed materials.
• Oversees weekly building occupancy and swipe reports.
• Reviews and updates the Dining Dollars contract and acts as a backup for the dining dollar plan reviews on student’s account.
• Creates reports from StarRez and Banner for various stakeholders, including Residence Life leadership and other campus partners.
• Assists in the training of staff in using StarRez effectively and ensures compliance with system protocols.
• Creates and maintains process narratives relevant to all housing operations including the living agreement for on‑campus students.
• Assists with data collection and analysis to evaluate the effectiveness of housing operations and housing trends within the industry; maintains housing exception codes.
• Acts as liaison between Residence Life and other university partners such as Athletics, Student Access Services and Student Financial Services.
• Performs other related duties as assigned.

Qualifications

• 2-3 years of experience in residence life or housing operations with a proven record of managing housing assignments.
• Strong working knowledge of software platforms including StarRez and Ellucian Banner or similar platforms.
• Strong experience with all Microsoft applications.
• Strong attention to detail and ability to manage complex processes.
• Ability to work collaboratively with staff, students, and external stakeholders.
• Ability to troubleshoot and resolve technical issues related to housing software and other systems.

Preferred Qualifications

• Master’s degree in Higher Education or a related field preferred.
• Experience working with website content management and electronic communication tools.

Special Instructions

Deadline

Date Posted

Date Posted 06/25/2025

EEO Statement

Hofstra University is an equal opportunity employer and is committed to extending equal opportunity in employment to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, physical or mental disability, marital or veteran status or any other characteristic protected by law.

Salary/Salary Range

Salary/Salary Range $64,350

Additional Information

Hofstra University provides the above salary* as a good faith estimate of the starting pay range which considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and education. In addition to the salary offered, we offer a collegial and inclusive culture, and a benefits program which includes generous paid time off, paid holidays, tuition remission for employees and eligible dependents, and a retirement plan with University contributions.*Salary ranges indicated for positions covered under a Collective Bargaining Agreement are in accordance with the CBA.

Documents needed to apply

Required Documents

• Resume
• Cover Letter (Including Salary Requirement)

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).