Yours Truly DC Vignette Collection - Front Desk Agent

Aimbridge Hospitality; Washington (District of Columbia); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality seeks a Front Desk Agent in Washington, DC to deliver exceptional guest service at the front desk. You will warmly greet guests and manage check-ins, check-outs, and requests with a smile and efficiency.

Strong communication, quick problem-solving, and multitasking abilities are essential to ensure a seamless guest experience in a fast-paced hotel setting located near popular DC attractions.

Qualifications

• High school diploma or equivalent is required or preferred.
• Experience in a hotel or related field is advantageous.
• Familiarity with hotel management software and Microsoft Office is beneficial.

Responsibilities

• Provide warm guest service and resolve questions promptly.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to solve issues and maintain guest satisfaction.
• Handle reservations, check-ins, check-outs, and related financial details.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Experience in a hotel or related field preferred

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located just 5 mi from the Ronald Reagan Washington National Airport, this hotel has a modern gym and several dining options. Each room has a tea/coffee maker. This Washington, DC hotel is 1.1 mi from the White House and within a 2.5 mi radius of the Newseum and the International Spy Museum.