Residence Inn Tyler - Front Desk Agent

Aimbridge Hospitality; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision coverage

Short-Term Disability

Long-Term Disability

Term Life & AD&D

Paid Time Off

401k

Employee Assistance Program

Job summary

Residence Inn Tyler seeks a Front Desk Agent to warmly greet guests, manage smooth check-ins, and provide concierge-style service throughout the stay.

You will handle reservations, respond to requests, and collaborate with team members to ensure a seamless guest experience from arrival to departure. The role rewards attentiveness, reliability, and a passion for hospitality in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm guest service and unforgettable stays.
• Communicate clearly with guests and team.
• Think fast to resolve issues and surprises.
• Manage reservations, check-ins, check-outs and payments smoothly.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Make the most of your stay at Residence Inn Tyler. Our pet-friendly hotel in Tyler, TX, offers modern accommodations, on-site parking, and convenient amenities. Spread out in one of our suites and make it yours with plush Marriott bedding, a modern TV, and a full kitchen featuring an oven, fridge, microwave, and more. Maintain business as usual from your spacious in-suite work area with free Wi‑Fi and stay active at our on-site fitness facility and indoor pool. Start your morning with our free hot breakfast, and dine at nearby restaurants, Bernard's Mediterranean Restaurant, Razzoo's Cajun Café, and Mario's Italian Restaurant. Enjoy easy access to top attractions, including Tyler Junior College, the University of Texas at Tyler, and CHRISTUS® Mother Frances Hospital - South Tyler. Host your next event in our versatile meeting space with multiple setup options, A/V equipment, and catering services. No matter what brings you to town, enjoy your stay at Residence Inn Tyler. At our hotel, we’re committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you’ll find a supportive and collaborative work environment where you’ll feel like part of a family. We celebrate our successes every month with team‑building activities and events that bring us closer together. So, if you’re looking for a place where you can grow, succeed, and belong, come join us!