Residence Host

Boar's Head Resort; Charlottesville (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier resort in Virginia seeks a Residence Host to provide exceptional service to guests. Responsibilities include greeting guests, sharing historical insights, and coordinating with multiple teams for an enhanced experience. The ideal candidate should have at least 2 years of experience in the hotel and restaurant industry, possess excellent communication skills, and demonstrate a strong commitment to guest satisfaction.

Qualifications

• Minimum of 2 years of hotel and restaurant experience.
• Ability to stand for extended periods.

Responsibilities

• Greet and escort guests promptly to their destinations.
• Provide historical information and assist guests physically within the hotel.
• Create personalized conversations to identify guest preferences.
• Coordinate with Dining and other teams to fulfill guest services.
• Manage Dining Reservations and handle cash drawer.

Skills

Excellent communication skills

Proficiency in written and spoken English

Ability to multitask

Strong desire to provide excellent guest service

Ability to work well in a team environment

Job description

Description

The Residence Host will meet and exceed guest expectations by providing efficient and courteous service to residence guests, patrons, and visitors in accordance with CORE Quality Experiences. The Residence Host acts as both a guide and a gatekeeper to the hidden wonders of Birdwood Mansion. When not attending to daily tasks, they will prepare the house for upcoming gatherings.

Major responsibilities:

• Greet and escort guests promptly to their destinations and address their requests.
• Provide historical information through storytelling and shared experiences. Act as a guide when guests ask for directions and assist them physically within the hotel.
• Create personalized conversations to identify guest preferences, record them, and act upon them in the property's management system.
• Be proactive in anticipating guest needs to ensure a successful experience.
• Demonstrate teamwork by cooperating with and assisting team members as needed.
• Maintain thorough knowledge of the Mansion and Boar’s Head Resort by attending daily briefings and reviewing relevant information.
• Deliver quality service to guests by responding promptly, efficiently, and courteously during all phases of their experience.
• Coordinate with Dining, Housekeeping, Guest Experience Call Center, Sales, and Culinary teams to fulfill guest services.
• Handle guest correspondence and communicate effectively with team members through shift notes and reports.
• Assist with Dining Room and In-Room Dining orders, as well as housekeeping requests.
• Manage Dining Reservations and oversee the table management system in coordination with Sales & Events.
• Handle cash drawer according to Boar’s Head Resort accounting procedures.
• Perform any other duties as assigned by the Director of Residence and Residence Manager.

Requirements:

• Minimum of 2 years of hotel and restaurant experience.
• Proficiency in written and spoken English.
• Excellent communication skills and ability to multitask.
• Strong desire to provide excellent guest service.
• Ability to work well in a team environment.
• Ability to stand for extended periods.