Residence Hall Coordinator I

Johnson C Smith University Inc; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Johnson C Smith University Inc. seeks a Residence Hall Coordinator to manage assigned residence halls, supervise Resident Advisors, and ensure student success both academically and socially.

This in-person, live-in position requires coordinating programming, safety protocols, and on-call coverage. The role emphasizes leadership, collaboration with Campus Police, and strong organizational skills to maintain a safe, conducive living environment for students during an intensive 10-month cycle

Qualifications

• Bachelor’s degree with 1–2 years in Housing/Student Affairs.
• Strong analytical and communication skills; professional judgment.
• Experience with Microsoft Office and social media.
• CPR and first aid certification preferred.

Responsibilities

• Coordinates planning and programming for residential students.
• Provides 24/7 coverage and on-call after-hours as needed.
• Supervises and trains Resident Advisors; evaluates staff.
• Manages opening/closing procedures and check-in/out.
• Works with Campus Police on safety programs and drills.
• Maintains records, reports, and participates in judiciary matters.

Skills

Analytical skills

Communication skills

Professional judgment

Initiative

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Social media platforms

Job description

This role is fully in person (not hybrid or remote).

This is a 10-month live-in position with employment dates August- May. June and July will be designated as a seasonal layoffperiod. (Specific dates will be provided prior to the layoff periodeach year.)

The Residence Hall Coordinator (RHC) manages the activities of assigned residence hall(s), ensuring the provision of appropriate authority and leadership that supports students both academically and interpersonally. RHC assists in the training and development of Resident Advisors (RAs). RHCs are designated as Essential Personnel for the purposes of emergency planning and management. The Residence Hall Coordinator reports to the Director of Housing and Residence Life.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

• Coordinates and participates in the planning, development and implementation of educational and special programming for residential students including, but not limited to, healthy living and learning communities.
• Provides 24/7 coverage of assigned residence halls and others as required based on the needs of the division; provides evening and weekend coverage; provides on-call coverage during evenings, weekends and holidays as scheduled.
• Provides supervision and training for Resident Advisors and work-study students; supervisory duties include assigning and reviewing work of others for completeness and accuracy; maintaining standards; coordinating activities; assisting with the selection of new employees; evaluating job performance of subordinates, acting on employee problems; and recommending employee discipline and discharge.
• Coordinates opening and closing procedures for residence hall(s); oversees check-in/check-out procedures.
• Reports damages to residence hall structures, equipment, furnishings, etc.; requests appropriate maintenance and repair work.
• Schedules, attends, facilitates and/or participates in staff meetings and hall council meetings; develops and initiates appropriate actions to address real-time punch lists of all university residential buildings; follows up to ensure maintenance requests are addressed in a timely manner.
• Works with the Campus Police to develop a comprehensive safety program for assigned residence hall; responds to residence hall emergencies; conducts fire and emergency drills as scheduled; summons emergency personnel as needed.
• Conducts periodic inspections to monitor residence hall cleanliness and safety; requests maintenance and custodial assistance as needed.
• Communicates and enforces established standards for student behavior; serves as a role model for professionalism and civility.
• Monitors the activities and behavior of students; maintains a living environment conducive to effective academic study and positive social interaction.
• Mediates student disputes; provides general counseling and disciplinary action as required; attends and participates in judiciary hearings.
• Tracks residence hall expenditures.
• Maintains records of residence hall activities, incidents, etc., as required.
• Represents the department to parents, guests and members of the University community.
• Receives, reviews, prepares and/or submits various records and reports including disciplinary records and letters, maintenance schedules and records, activity checks, fliers, requisitions, timesheets, incident reports, cab vouchers, monthly reports, health/safety inspections reports, memos, correspondence, etc.
• Interacts and communicates with various groups and individuals such as the immediate supervisor, other department heads and employees, subordinates, faculty members, students, parents, guests, community service workers, sales representatives, contractors, and the general public.
• Performs general clerical work as required, including entering computer data, copying and filing documents, answering the telephone, typing reports and correspondence, etc.
• Performs routine housekeeping duties as needed; moves and/or installs room furnishings. Operates a vacuum, wet vacuum, and a variety of equipment such as a computer, printer, copier, telephone.
• Serves on various campus committees as assigned.

ADDITIONAL JOB FUNCTIONS

• Performs related duties as required.

Qualifications

A minimum of a bachelor’s degree from an accredited institution,with one to two years of experience working in Housing andResidence Life, Academic Support, Student Life, or another unitarea in Student Affairs. Possess strong analytical andcommunication skills, sound professional judgment, initiative andthe ability to work effectively with a diverse group ofindividuals, including students, faculty, and staff. Experiencewith Microsoft Office applications and social media platforms. CPRand first aid certification preferred. Some knowledge of eventplanning, organizational management, and student development theoryis preferred. Must be creative, organized and able to multitask,with strong attention to detail and the management of his/her/theuniversity’s time. Candidates must be flexible, have a strongcustomer orientation, and be able to work well in a collaborativeteam environment. The equivalent combination of education andrelated work experience may be considered. This position is live-inand candidate must be able to provide day, evening, weekend on-callhours on a flexible and as needed.

Supplemental Information

Finalists for this position are subject to a background check.

Employment is contingent upon the successful completion of a background investigation including criminal history and identitycheck.

The statements herein are intended to describe the general natureand level of work being performed by the employee in this position.These statements are not intended to be construed as an exhaustivelist of all responsibilities, duties and skills required of aperson in this position.