Residence Hall Coordinator I

Johnson C. Smith University - JCSU; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Johnson C. Smith University - JCSU is seeking a Residence Hall Coordinator for a 10-month, in-person live-in position (Aug–May). The role guides residential life, supports students academically and socially, and enforces community standards.

You will train Resident Advisors, coordinate safety initiatives with Campus Police, manage check-in/out, emergencies, and daily operations while maintaining records and on-call coverage.

Qualifications

• Bachelor’s degree from an accredited institution; 1–2 years in Housing/Student Life or related field.
• Strong analytical and communication skills; ability to work with a diverse group of individuals.

Responsibilities

• Coordinate planning, development and implementation of educational and special programming for residential students.
• Provide 24/7 coverage of assigned residence halls and on-call during evenings/weekends/holidays as scheduled.
• Supervise and train Resident Advisors and work-study students; assign and review work; evaluate performance.
• Coordinate opening/closing procedures for residence halls; oversee check-in/check-out.
• Report damages and coordinate maintenance/repair as needed.
• Attend staff meetings and hall council meetings; address real-time punch lists and follow up on maintenance requests.
• Develop safety programs with Campus Police; respond to emergencies; conduct drills.
• Conduct periodic inspections for cleanliness and safety; request maintenance as needed.
• Enforce standards of student behavior; act as role model for professionalism.
• Monitor student activities to maintain conducive living/academic environment.
• Mediates disputes and participates in judiciary hearings; maintain records.
• Represent department to parents, guests, and University community.

Skills

Communication

MS Office

CPR/First Aid

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

This role is fully in person (not hybrid or remote).

This is a 10-month live-in position with employment dates August - May. June and July will be designated as a seasonal layoff period. (Specific dates will be provided prior to the layoff period each year.)

The Residence Hall Coordinator (RHC) manages the activities of assigned residence hall(s), ensuring the provision of appropriate authority and leadership that supports students both academically and interpersonally. RHC assists in the training and development of Resident Advisors (RAs). RHCs are designated as Essential Personnel for the purposes of emergency planning and management. The Residence Hall Coordinator reports to the Director of Housing and Residence Life.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

Coordinates and participates in the planning, development and implementation of educational and special programming for residential students including, but not limited to, healthy living and learning communities.

Provides 24/7 coverage of assigned residence halls and others as required based on the needs of the division; provides evening and weekend coverage; provides on-call coverage during evenings, weekends and holidays as scheduled.

Provides supervision and training for Resident Advisors and work-study students; supervisory duties include assigning and reviewing work of others for completeness and accuracy; maintaining standards; coordinating activities; assisting with the selection of new employees; evaluating job performance of subordinates, acting on employee problems; and recommending employee discipline and discharge.

Coordinates opening and closing procedures for residence hall(s); oversees check-in/check-out procedures.

Reports damages to residence hall structures, equipment, furnishings, etc.; requests appropriate maintenance and repair work.

Schedules, attends, facilitates and/or participates in staff meetings and hall council meetings; develops and initiates appropriate actions to address real-time punch lists of all university residential buildings; follows up to ensure maintenance requests are addressed in a timely manner.

Works with the Campus Police to develop a comprehensive safety program for assigned residence hall; responds to residence hall emergencies; conducts fire and emergency drills as scheduled; summons emergency personnel as needed.

Conducts periodic inspections to monitor residence hall cleanliness and safety; requests maintenance and custodial assistance as needed.

Communicates and enforces established standards for student behavior; serves as a role model for professionalism and civility.

Monitors the activities and behavior of students; maintains a living environment conducive to effective academic study and positive social interaction.

Mediates student disputes; provides general counseling and disciplinary action as required; attends and participates in judiciary hearings.

Tracks residence hall expenditures.

Maintains records of residence hall activities, incidents, etc., as required.

Represents the department to parents, guests and members of the University community.

Receives, reviews, prepares and/or submits various records and reports including disciplinary records and letters, maintenance schedules and records, activity checks, fliers, requisitions, time sheets, incident reports, cab vouchers, monthly reports, health/safety inspections reports, memos, correspondence, etc.

Interacts and communicates with various groups and individuals such as the immediate supervisor, other department heads and employees, subordinates, faculty members, students, parents, guests, community service workers, sales representatives, contractors, and the general public.

Performs general clerical work as required, including entering computer data, copying and filing documents, answering the telephone, typing reports and correspondence, etc.

Performs routine housekeeping duties as needed; moves and/or installs room furnishings. Operates a vacuum, wet vacuum, and a variety of equipment such as a computer, printer, copier, telephone.

Serves on various campus committees as assigned.

ADDITIONAL JOB FUNCTIONS

Performs related duties as required.

Qualifications

A minimum of a bachelor’s degree from an accredited institution, with one to two years of experience working in Housing and Residence Life, Academic Support, Student Life, or another unit area in Student Affairs. Possess strong analytical and communication skills, sound professional judgment, initiative and the ability to work effectively with a diverse group of individuals, including students, faculty, and staff. Experience with Microsoft Office applications and social media platforms. CPR and first aid certification preferred. Some knowledge of event planning, organizational management, and student development theory is preferred. Must be creative, organized and able to multitask, with strong attention to detail, and the management of his/her/the university’s time. Candidates must be flexible, have a strong customer orientation, and be able to work well in a collaborative team environment. The equivalent combination of education and related work experience may be considered. This position is live-in and candidate must be able to provide day, evening, weekend on-call hours on a flexible and as needed.

Finalists for this position are subject to a background check. Employment is contingent upon the successful completion of a background investigation including criminal history and identity check.

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position.