Residence Concierge

FAIRMONT; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic Residential Team at a leading hospitality brand where your passion for personalized service will shine. In this role, you will create memorable experiences for owners, residents, and guests by providing exceptional service and support. From managing requests to ensuring seamless arrivals and departures, your contributions will make a real difference. This opportunity offers a chance to grow within a global organization that values diversity and inclusion, while enjoying employee benefits and learning programs. Be part of a team that celebrates unique identities and fosters a welcoming environment for all.

Benefits

Employee benefit card for discounted rates

Learning programs

Opportunity for talent development

Corporate Social Responsibility activities

Qualifications

• Outstanding guest service skills are essential for this role.
• Ability to adapt to different personalities and situations is crucial.

Responsibilities

• Identify and document requests for personalized experiences.
• Act as a liaison for owners, residents, and guests upon arrival.

Skills

Customer Service

Verbal Communication

Written Communication

Interpersonal Skills

Problem Solving

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

Job Description

Turning moments into memories for our owners, residents & guests is just one way we are ambassadors for our brand, our property and our community. As a member of our Residential Team, you will use your passion for personalized guest service by providing a warm welcome for our owners, residents, and guest sharing the very best attractions, events and venues our destination has to offer.

What you will be doing:

1. Identify and document all requests, expectations and biographical information for owner, residents and guest profiles to facilitate creating personalized experiences.
2. Handling of all resident requests & bookings through email, phone or personal communication & following up within a prompt timeframe.
3. Review daily arrivals and identify special requirements with the Doorperson, Engineering and Housekeeping.
4. Act as a liaison for our owners & guests. Greet owners, residents and guests upon arrival, completing the arrival and departure process, all service standards are followed.
5. Assist with delivering packages and luggage as needed to condos.
6. Inspection & assets management for condo units and reporting any issues that need to be addressed.

What is in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide.
2. Learning programs through our Academies.
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.
5. Pay Rate: $33.90 per hour.

Qualifications:

1. Customer Service experience required; Must possess outstanding guest services skills, sophisticated verbal & written communication skills as well as the ability to adapt to different personalities and situations.
2. Computer literate in Microsoft Windows/Word/Excel applications preferred.
3. Ability to adapt to multiple software platforms.
4. Strong interpersonal, research and problem solving abilities.
5. Highly responsible & reliable.
6. Possess a can-do attitude in order to accommodate the random requests & needs of the residents.

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D.