Residence Concierge

The Fairmont Hotel; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen leidenschaftlichen Mitarbeiter für den Residential Team, der die Kunst beherrscht, Momente in Erinnerungen zu verwandeln. In dieser spannenden Rolle sind Sie verantwortlich für die Bereitstellung eines herzlichen Empfangs für Eigentümer, Bewohner und Gäste. Sie werden alle Anfragen und Buchungen über verschiedene Kommunikationskanäle verwalten und sicherstellen, dass alle Service-Standards eingehalten werden. Mit einer Vielzahl von Entwicklungsmöglichkeiten und einem Fokus auf soziale Verantwortung ist dies eine hervorragende Gelegenheit für jemanden, der in der Gastfreundschaft wachsen möchte.

Benefits

Mitarbeitervorteilskarte mit Rabatten weltweit

Lernprogramme durch unsere Akademien

Möglichkeiten zur Talententwicklung

Teilnahme an Corporate Social Responsibility Aktivitäten

Qualifications

• Erfahrung im Kundenservice erforderlich, mit hervorragenden Fähigkeiten im Gästeservice.
• Fähigkeit, sich an verschiedene Persönlichkeiten und Situationen anzupassen.

Responsibilities

• Dokumentation von Anfragen und Erwartungen zur Schaffung personalisierter Erlebnisse.
• Begrüßung von Eigentümern, Bewohnern und Gästen bei der Ankunft.

Skills

Kundenservice

Verbal- und schriftliche Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Problem-Lösungsfähigkeiten

Anpassungsfähigkeit an verschiedene Software-Plattformen

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Turning moments into memories for our owners, residents & guests is just one way we are ambassadors for our brand, our property and our community. As a member of our Residential Team, you will use your passion for personalized guest service by providing a warm welcome for owners, residents, and guests, sharing the very best attractions, events, and venues our destination has to offer.

What you will be doing:

1. Identify and document all requests, expectations, and biographical information for owner, residents, and guest profiles to facilitate creating personalized experiences.
2. Handle all resident requests & bookings through email, phone, or personal communication & follow up within a prompt timeframe.
3. Review daily arrivals and identify special requirements with the Doorperson, Engineering, and Housekeeping.
4. Act as a liaison for our owners & guests, greet owners, residents, and guests upon arrival, complete the arrival and departure process, ensuring all service standards are followed.
5. Assist with delivering packages and luggage as needed to condos.
6. Inspect & manage assets for condo units and report any issues that need to be addressed.

What is in it for you:

• Employee benefit card offering discounted rates worldwide.
• Learning programs through our Academies.
• Opportunities to develop your talent and grow within your property and across the world!
• Participate in our Corporate Social Responsibility activities, like Planet 21 and WATCH.
• Pay Rate: $33.90 per hour.

Qualifications

• Customer Service experience required; outstanding guest service skills, sophisticated verbal & written communication skills, and adaptability to different personalities and situations.
• Computer literate in Microsoft Windows/Word/Excel preferred.
• Ability to adapt to multiple software platforms.
• Strong interpersonal, research, and problem-solving abilities.
• Highly responsible & reliable.
• Can-do attitude to accommodate residents' requests & needs.

Additional Information

Your team and working environment:

The Century Plaza Hotel, part of a visionary development since 1966, offers a modern take on luxury and elevated guest experience. Known as the