ReservationsFront Desk Agent

Panhandle Getaways; United States; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Award-winning culture

Locally owned and operated

Dynamic work environment

Job summary

Panhandle Getaways is looking for Front Desk & Reservations Agents to join our local team in the Florida Panhandle. Ideal candidates should have proven experience in the short-term vacation rental industry, strong customer service abilities, and attention to detail. Work hours are from 3 PM to 11 PM. Join us and become part of an award-winning culture where no two days are the same. Enjoy a dynamic work environment managing a diverse portfolio of over 950 properties.

Qualifications

• Proven experience in the short-term vacation rental industry is required.
• Excellent customer service skills with the ability to handle conflict resolution calmly.
• High accuracy in managing reservations and guest data.

Responsibilities

• Handle guest check-ins and new bookings.
• Resolve complex issues with professional ease.

Skills

Excellent customer service skills

Conflict resolution

Attention to detail

Proficiency with vacation rental software

Tools

Breezeway

Job description

Immediate Openings: Front Desk & Reservations Agents (3 PM – 11 PM)

Panhandle Getaways is hiring immediately for two motivated professionals to join our local team. If you are already based in the Panhandle and ready to dive into a fast‑paced, high‑reward environment with a world‑class property management company, we want to hear from you today.

We manage over 950 short‑term rentals and have been recognized as one of the Top 50 PM companies in the world for two consecutive years. We take pride in our local roots and our reputation, maintaining a 4.7‑star Google rating and an A+ with the BBB.

Shift Details

• Hours: 3:00 PM – 11:00 PM
• Availability: Immediate start required.
• Location: Must be local to the Florida Panhandle.

The Role

As a Front Desk & Reservations Agent, you are the voice and face of our brand during our busy afternoon and evening hours. You will handle everything from guest check‑ins and new bookings to resolving complex issues with professional ease.

Requirements

• Industry Experience: Proven experience in the short‑term vacation rental industry is required.
• Communication Mastery: Excellent customer service skills with the ability to handle conflict resolution calmly and effectively.
• Detail Oriented: High accuracy in managing reservations and guest data.
• Technical Skills: Proficiency with vacation rental software; Breezeway knowledge is a major plus.

Why Join Us?

• Locally Owned & Operated: Work for a team that knows and loves the Panhandle.
• Award‑Winning Culture: Be part of a globally recognized company with a 4.7‑star reputation.
• Fast‑Paced Environment: No two days are the same in a portfolio of 950+ properties.