Reservations Support Coordinator

Alegria Travel Services; Phoenix (AZ); Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Remote work environment

Training and development

Supportive team environment

Job summary

Alegria Travel Services is seeking a detail-oriented reservations assistant to support travel bookings and client requests. You will keep booking information organized, communicate important details to clients, and help ensure travel arrangements are accurate and efficient.

This remote role offers training, a supportive team, and opportunities to develop experience in travel coordination and client services while working autonomously.

Qualifications

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.
• Experience with online booking systems and digital tools.
• Ability to manage multiple requests and meet deadlines.
• Customer-focused approach.
• Ability to work independently in a remote environment.
• Experience in reservations, travel, hospitality, or administration is a plus.

Responsibilities

• Assist with researching and coordinating travel reservations.
• Review booking information for accuracy and completeness.
• Communicate reservation details to clients.
• Follow up on pending requests and changes.
• Maintain organized records of reservations.
• Coordinate with hotels, transport providers, and travel partners.
• Assist with changes, cancellations, and inquiries.
• Stay updated on travel policies and schedules.
• Provide professional and timely support throughout the reservation process.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Multitasking

Customer-focused

Independent remote work

Tools

Online booking systems

Booking software

Job description

We are looking for a detail-oriented and dependable individual to assist with travel reservations and client requests. This role focuses on keeping booking information organized, communicating important details to clients, and helping ensure travel arrangements are handled accurately and efficiently.

Key Responsibilities

• Assist with researching and coordinating travel reservations based on client requirements.
• Review booking information for accuracy and completeness.
• Communicate reservation details, updates, and important travel information to clients.
• Follow up on pending requests, confirmations, and changes.
• Maintain organized records of reservations and client information.
• Coordinate with hotels, transportation providers, and other travel partners when needed.
• Assist with changes, cancellations, and general booking-related inquiries.
• Keep up to date with relevant travel policies, schedules, and service information.
• Provide professional and timely support throughout the reservation process.

Qualifications & Skills

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.
• Comfortable working with online booking systems and digital tools.
• Ability to manage multiple requests while meeting deadlines.
• Professional and customer-focused approach.
• Ability to work independently in a remote environment.
• Previous experience in reservations, travel, hospitality, customer service, or administration is an asset.

What We Offer

• Remote work environment.
• Training and professional development.
• Supportive team environment.
• Opportunities to develop experience in travel coordination and client services.