Reservations Support Coordinator

Alegria Travel Services; Jacksonville (FL); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Remote work environment

Training and professional development

Supportive team environment

Opportunities to develop experience in

Job summary

Alegria Travel Services is seeking a detail-oriented travel reservations assistant to support clients remotely. You will help research and coordinate reservations, review booking details, and communicate important travel information to clients.

This role emphasizes accuracy, timely responses, and maintaining organized client records while adapting to changing schedules and policies. Training and professional development are provided within a supportive team environment.

Qualifications

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.
• Comfortable working with online booking systems and digital tools.
• Ability to manage multiple requests while meeting deadlines.
• Professional and customer-focused approach.
• Ability to work independently in a remote environment.
• Previous experience in reservations, travel, hospitality, customer service, or administration is an asset.

Responsibilities

• Assist with researching and coordinating travel reservations based on client requirements.
• Review booking information for accuracy and completeness.
• Communicate reservation details, updates, and important travel information to clients.
• Follow up on pending requests, confirmations, and changes.
• Maintain organized records of reservations and client information.
• Coordinate with hotels, transportation providers, and other travel partners when needed.
• Assist with changes, cancellations, and general booking-related inquiries.
• Keep up to date with relevant travel policies, schedules, and service information.
• Provide professional and timely support throughout the reservation process.

Skills

Attention to detail

Communication

Booking systems

Multi-tasking

Customer service

Remote work

Tools

Online booking tools

Job description

We are looking for a detail-oriented and dependable individual to assist with travel reservations and client requests. This role focuses on keeping booking information organized, communicating important details to clients, and helping ensure travel arrangements are handled accurately and efficiently.

Key Responsibilities

• Assist with researching and coordinating travel reservations based on client requirements.
• Review booking information for accuracy and completeness.
• Communicate reservation details, updates, and important travel information to clients.
• Follow up on pending requests, confirmations, and changes.
• Maintain organized records of reservations and client information.
• Coordinate with hotels, transportation providers, and other travel partners when needed.
• Assist with changes, cancellations, and general booking-related inquiries.
• Keep up to date with relevant travel policies, schedules, and service information.
• Provide professional and timely support throughout the reservation process.

Qualifications & Skills

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.
• Comfortable working with online booking systems and digital tools.
• Ability to manage multiple requests while meeting deadlines.
• Professional and customer-focused approach.
• Ability to work independently in a remote environment.
• Previous experience in reservations, travel, hospitality, customer service, or administration is an asset.

What We Offer

• Remote work environment.
• Training and professional development.
• Supportive team environment.
• Opportunities to develop experience in travel coordination and client services.