Reservations Supervisor: Lead, Train & Optimize Booking

Grand View Lodge; Northern (KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

Cote Family Companies in Nisswa, MN is seeking a Reservations Supervisor to oversee the reservations call center, train staff, and manage scheduling and service standards. This role focuses on delivering exceptional guest experiences and maintaining high performance across the team.

The successful candidate will lead a team, coordinate with multiple departments, and uphold the company’s commitment to memorable resort and destination experiences.

Qualifications

• Strong public speaking skills
• Excellent interpersonal and written communication
• Outstanding attention to detail and organization
• Self-starter with results-driven mindset
• Ability to manage time, meet deadlines, and work flexible hours
• Innovative and change-driven with a sense of urgency
• Proven problem-solving abilities under pressure
• Ability to stand/walk for long periods and lift up to 25 pounds occasionally

Responsibilities

• Supervise reservations employees, set expectations and maintain accountability
• Sell and book room nights, spa appointments, tee times, activities and dinner reservations
• Review historical call volume trends to predict patterns
• Maintain relationships with departments through communication
• Assist in setting, maintaining, and executing training plans
• Ensure guest satisfaction by upholding service standards and resort procedures
• Implement and maintain applicable policies aligned with resort needs
• Recruit, supervise, train, mentor and evaluate reservations staff
• Respond to service recovery issues and manage reservations & rates
• Assist management with specialized reservations (trades, comps)
• Other duties as assigned

Skills

Public speaking

Interpersonal skills

Written communication

Attention to detail

Time management

Adaptability

Problem solving

Stress management

Physical fitness

Job description

Cote Family Companies in Nisswa, MN is seeking a Reservations Supervisor to oversee the reservations call center, train staff, and manage scheduling and service standards. This role focuses on delivering exceptional guest experiences and maintaining high performance across the team.

The successful candidate will lead a team, coordinate with multiple departments, and uphold the company’s commitment to memorable resort and destination experiences.