Reservations Supervisor - Denali National Park - Doyon Joint Venture

Aramark; Alaska; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Reservations Supervisor for a seasonal role at Denali National Park. This position is vital for ensuring visitors have an exceptional experience, leading a team to assist with bookings and providing accurate information about park offerings. Ideal candidates will have a passion for customer service, strong communication skills, and the ability to thrive in a fast-paced environment. Enjoy the stunning Alaskan landscape while contributing to memorable experiences for park visitors. If you love the outdoors and have a knack for organization, this role is perfect for you!

Benefits

Paid Holidays

Sick Pay

Benefits Stipend

On-site Housing

Meal Plan ($15/day all inclusive)

Local Discounts

Qualifications

• Prior experience in customer service or hospitality preferred.
• Strong leadership experience and ability to handle multiple tasks.

Responsibilities

• Manage reservations and inquiries for campgrounds and park offerings.
• Provide detailed visitor information and address customer concerns.
• Coordinate with central reservations for smooth operations.

Skills

Interpersonal Skills

Communication Skills

Proficiency with Reservation Software

Organizational Skills

Bilingual

Education

High School Diploma or Equivalent

Tools

Springer-Miller Reservation System

Job description

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Title: Reservations Supervisor - Denali National Park - Doyon Joint Venture

Requisition #: 547190

Location: Denali National Park, AK, US, 99755

Job Description

As a Reservations Supervisor in Denali National Park and Preserve, you will play a vital role in ensuring visitors have an exceptional experience during their time in the park. You’ll lead agents in assisting visitors with booking campgrounds, guided tours, and other park offerings while providing accurate information about the park’s attractions, rules, and policies. This position requires a passion for customer service, high attention to detail, and enthusiasm for outdoor recreation.

About Denali National Park & Preserve and Doyon/Aramark Joint Venture:

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks.

Doyon Limited and Aramark have teamed up in a Joint Venture as the Denali National Park & Preserve's Concessionaire. Open May to September, our operation manages the transportation, retail, guest service, and food and beverage concessions with our client; The National Park Service.

This is a seasonal role with ideal dates of May 8 - September 17, 2025.

We offer competitive wages, paid Holidays, Sick Pay, and Benefits Stipend. On-site housing and meal plan ($15/day all inclusive!) & local discounts!

Job Responsibilities

Reservation Management:

• Handle inquiries and process reservations for campgrounds, buses, park passes, and other offerings into the park via Springer-Miller (SMS) reservation system.
• Maintain accurate and up-to-date records in the reservation system.
• Assist visitors with modifying or canceling existing reservations while adhering to park policies.

Visitor Communication:

• Provide detailed information about park amenities, transportation schedules, and regulations.
• Address customer questions, concerns, and complaints professionally and promptly.

Collaboration:

• Coordinate with central reservations to ensure availability and smooth operations for tours and campground spaces.
• Communicate special needs or requests to relevant departments, such as accessibility accommodations or group bookings.

Administrative Duties:

• Process payments securely and issue confirmations or receipts.
• Generate reports on reservations, occupancy rates, and visitor feedback.
• Stay updated on park changes, closures, and policies to provide accurate information to visitors.

Qualifications

Education & Experience:

• High school diploma or equivalent preferred.
• Prior experience in customer service, reservations, or hospitality preferred.
• Leadership experience.

Skills:

• Strong interpersonal and communication skills.
• Proficiency with reservation or booking software (training provided for park-specific systems).
• Ability to handle multiple tasks and maintain organization in a fast-paced environment.
• Bilingual preferred.

Other Requirements:

• Interest in and knowledge of national parks, outdoor recreation, and environmental conservation.
• Ability to work weekends, holidays, and variable shifts, as needed.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.