Reservations & Revenue Specialist

Highgate; Fort Worth (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer+

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Job summary

Highgate Hotels is seeking a Reservations Agent in the United States to handle inquiries, cancellations and booking requests while quoting available rates. You will focus on maximizing room revenue and maintaining accurate records, with the ability to upsell and coordinate with Sales for group bookings.

The role requires strong communication, attention to detail, and prior hotel experience. Responsibilities include forecasting, daily revenue monitoring, and ensuring smooth front desk support as

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• College course work in related field helpful.

Responsibilities

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department concerning group bookings.
• Maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations, to include VIP reservations, packages and discounts.
• Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
• Attend and give input on trends and opportunities to maximize revenue.
• Complete forecasts as required by management.
• Monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations.
• Post no-show revenue daily, if required at property.
• Process travel agent checks, if required at property.
• Be able to perform all duties of a Front Desk Agent and assist at front desk as needed.
• Communicate availability to wholesalers.
• Call for occupancy at area hotels.
• File reservations and group contracts.
• Review Reservations logbook and Guest Request log on a daily basis.
• Send confirmations.
• Process advance deposit/balance sheet.
• Process brochure requests.
• Forecast packages according to hotel standards.
• Research travel agent commissions.

Skills

Customer service

Communication

Attention to detail

Education

High School diploma or equivalent

College coursework in related field

Job description

Highgate Hotels is seeking a Reservations Agent in the United States to handle inquiries, cancellations and booking requests while quoting available rates. You will focus on maximizing room revenue and maintaining accurate records, with the ability to upsell and coordinate with Sales for group bookings.

The role requires strong communication, attention to detail, and prior hotel experience. Responsibilities include forecasting, daily revenue monitoring, and ensuring smooth front desk support as