Reservations - Reservations Agent - Full Time

Four Seasons; Kailua (HI); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Hourly wage

Incentive plan

On-site Physical Therapist

Gym access

Holiday, Vacation & Sick pay

401K plan

Uniform provided

Free employee meals

Complimentary stays

Training & development

Employee recognition

Job summary

Four Seasons Resort Hualālai is seeking a Reservationist who shares a passion for excellence and can infuse enthusiasm into every interaction. You will provide exceptional knowledge of the resort and embody the Golden Rule in each guest contact.

The position requires 3–12 months of Reservations/Front Office experience or high-volume call center, legal work authorization in the United States, and strong customer service skills; weekend and holiday availability is required.

Qualifications

• 3–12 months of Reservations or Front Office experience or high-volume call center.

Responsibilities

• Capture sales from in-coming reservations calls and coordinate details of each reservation.
• Run daily reports for Reservations department and related teams.
• Answer general reservations emails and process brochure requests.
• Handle guest complaints per Four Seasons policy.
• Process various types of reservations (WRO, Trust, Internal, FIT).
• Call to confirm/guarantee reservations and manage waitlists.

Skills

Reservations experience

Front Office experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

RESERVATIONIST

The Four Seasons Resort Hualalai is looking for a Reservationist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Reservationist have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You’ll Do

• Capture sales from in-coming reservations calls and coordinate details of each reservation.
• Run daily reports for Reservations department, operational departments, Sales & Marketing, General Manager & Department Head.
• Answer General Reservations e-mails, retrieve and distribute mail and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
• And More!

What To Bring

• Three to twelve months of previous Reservations and/or Front Office experience required or High Volume Call Center.
• Successful candidate must possess legal work authorization in United States
• Ability to accurately read and work with computer systems.
• Strong Customer Service skills
• Preferred bilingual skills in reading, writing, and speaking additional language(s); Japanese highly desired
• Weekend & Holiday availability required

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Hourly Rate: $28.92
• Earn More with Our Incentive Plan: Boost your hourly wage with the opportunity to earn an additional $1-$5 per hour (or more!) through our exciting incentive plan tied to suite sales. The more you sell, the more you earn!
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

Four Seasons is an Equal Opportunity, Aff… to access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf