Guest Services – Concierge – Full Time

Four Seasons; Kailua (HI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

On-site Physical Therapist

Gym access

Free employee meals

Company 401K match

Complimentary stays

Job summary

Four Seasons Resort Hualalai on Hawaii's Kona coast seeks a dedicated Concierge to enhance the guest experience with personalized, locally inspired recommendations and seamless service. You will anticipate needs, coordinate reservations, and collaborate with resort departments to deliver luxury experiences on a day-to-day basis.

The role requires polished communication, a passion for hospitality, strong local knowledge, and the ability to multitask in a fast-paced, guest-focused environment,

Qualifications

• Experience in luxury hospitality preferred.
• Excellent verbal and written communication in English.
• Strong knowledge of local attractions, dining, and activities.

Responsibilities

• Provide exceptional, personalized service and handle all guest interactions with professionalism and care.
• Respond to guest inquiries regarding resort services, activities, dining, and local attractions.
• Coordinate reservations, tickets, and unique experiences for guests.
• Anticipate guest needs and proactively deliver thoughtful solutions.
• Collaborate with resort departments to ensure seamless service delivery.
• Resolve guest concerns with discretion, efficiency, and empathy.

Skills

Hospitality experience

Local knowledge

Communication skills

Organizational skills

Multitasking

Computer systems

Tools

Point of Sale systems

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

CONCIERGE

As a Concierge, you will be at the heart of the guest experience—serving as a trusted resource and local expert. You will anticipate guest needs, provide thoughtful recommendations, and curate personalized experiences that reflect the unique spirit of Hawai'i Island. This role operates in a dynamic, guest-facing environment where attention to detail, local knowledge, and genuine connection define the experience. From arranging bespoke itineraries to fulfilling special requests, you will create seamless, meaningful moments for every guest.

What You'll Do

• Provide exceptional, personalized service and handle all guest interactions with professionalism and care
• Respond to guest inquiries regarding resort services, activities, dining, and local attractions
• Curate tailored recommendations and coordinate reservations, tickets, and unique experiences
• Anticipate guest needs and proactively deliver thoughtful solutions
• Accurately process guest communications, packages, and requests
• Collaborate with resort departments to ensure seamless service delivery
• Resolve guest concerns with discretion, efficiency, and empathy

What To Bring

• A passion for hospitality and a commitment to creating exceptional guest experiences
• Previous luxury hospitality experience preferred
• Strong knowledge of local attractions, dining, and activities, or a desire to develop deep local expertise
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and thrive in a fast-paced, guest-focused environment
• Proficiency with computer systems and administrative tasks

Join Our 'ohana & Enjoy Our Amazing Benefits

• Hourly Rate: $29.88
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualalai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

Four Seasons is an Equal Opportunity, Aff ... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf