Reservations Manager

Gecko Hospitality (Corporate); Miami (FL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Health and Wellness Benefits

Key Role in Growing Hospitality Group

Job summary

An established industry player in the hospitality sector is seeking a proactive Reservation Manager to enhance the guest booking experience across multiple locations. This strategic role demands a blend of guest relations, operational expertise, and mastery of hospitality technology. You'll be responsible for managing reservations, coordinating with teams, and utilizing tools like 7Rooms and OpenTable to optimize the booking process. If you thrive in fast-paced environments and have a passion for delivering exceptional service, this opportunity is perfect for you.

Qualifications

• Proven experience in managing high-volume reservations.
• Strong knowledge of restaurant operations and guest flow.

Responsibilities

• Oversee guest booking experience across multiple locations.
• Use reporting tools to improve table turns and reduce no-shows.

Skills

Guest Relations

Problem-Solving

Communication Skills

Organization Skills

Hospitality Mindset

Tools

7Rooms

OpenTable

Guest CRM Platforms

Job description

Get AI-powered advice on this job and more exclusive features.

Now Hiring: Reservation Manager | High-Volume Multi-Unit Restaurant Group – Miami

Are you the kind of person who can read a room before even stepping into it? Do you thrive in fast-paced environments where timing, flow, and flawless execution are everything?

A dynamic and highly acclaimed restaurant group in Miami is seeking a sharp, proactive Reservation Manager to oversee the guest booking experience across multiple locations. This is not your average reservations job — it's a strategic role at the intersection of guest relations, operations, and hospitality tech.

What You’ll Own:

• The Guest Journey: You’ll be the architect of the first impression — managing reservations, pacing, and communication for daily service, VIPs, large parties, and events.
• Platform Mastery: Leverage tools like 7Rooms and OpenTable to build smart booking systems that balance volume with experience.
• Team Alignment: Coordinate with hosts, managers, and front-of-house teams to ensure every shift runs like clockwork.
• Data & Strategy: Use reporting tools and trend analysis to improve table turns, reduce no-shows, and fine-tune the booking process.
• Problem-Solving: Handle reservation conflicts or guest issues with calm, professional confidence.
• Training & Support: Coach and empower on-site teams to ensure consistency in guest communications and booking accuracy.

What We’re Looking For:

• Proven experience managing high-volume reservations in upscale or multi-unit dining environments.
• Strong working knowledge of 7Rooms, OpenTable, and guest CRM platforms.
• A hospitality-first mindset with a strong understanding of restaurant operations and guest flow.
• Excellent communication and organization skills with a calm, solution-driven approach under pressure.
• Flexibility to work evenings, weekends, and holidays.

What’s In It for You:

• Competitive compensation
• Health and wellness benefits
• Opportunity to play a key role in one of Miami’s most respected and fast-growing hospitality groups

Interested candidates should submit their resume to the email listed in this job post. Only qualified applicants will be contacted for next steps.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Hospitality and Restaurants