Reservations & Guest Services Specialist

Hilton; Coronado (CA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Travel perks

Stock purchase program

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton's iconic Hotel del Coronado in Coronado, CA is seeking a Reservation Agent to join our guest‑focused team. You will handle inquiries, convert them into bookings for rooms, dining, events and spa, and help deliver memorable stays.

This full‑time on‑site role requires flexible shifts including weekdays, weekends and holidays. You’ll work with sales and front desk to maximize occupancy and guest satisfaction, using proactive selling techniques and precise records.

Qualifications

• Customer service experience with guest interactions.
• Ability to convert inquiries into room, dining, event, and spa reservations.
• Accurate reservation recording and data entry.

Responsibilities

• Provide exceptional customer service and respond to inquiries promptly.
• Secure bookings for rooms, dining, events and spa.
• Maintain accurate reservation records and processing.
• Use proactive selling techniques to maximize sales and upsell hotel services.
• Support sales by responding to inquiries and identifying potential leads.

Skills

Customer service

Booking management

Attention to detail

Upselling

Team collaboration

Job description

Hilton's iconic Hotel del Coronado in Coronado, CA is seeking a Reservation Agent to join our guest‑focused team. You will handle inquiries, convert them into bookings for rooms, dining, events and spa, and help deliver memorable stays.

This full‑time on‑site role requires flexible shifts including weekdays, weekends and holidays. You’ll work with sales and front desk to maximize occupancy and guest satisfaction, using proactive selling techniques and precise records.