Reservations & Guest Services Specialist

Shangrilaok; Bernice (OK); On-site; USD 30,000 - 45,000; Full time

Job summary

Shangrilaok in Bernice, Oklahoma, seeks a Reservation Agent responsible for taking reservations through multiple channels. The role emphasizes customer service, effective communication, and collaboration. Candidates should possess strong sales skills and be familiar with local attractions.

Job responsibilities include answering calls, processing reservations, and maintaining accurate records. A focus on customer satisfaction is essential, aiming to provide exceptional service and uphold the company’s standards.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational and computer skills.

Responsibilities

• Answer all incoming calls in a friendly and efficient manner.
• Process all incoming reservations received via various channels.
• Maintain a clean and well-organized workstation.

Skills

Communication skills

Computer skills

Sales skills

Knowledge of local attractions

Job description

Shangrilaok in Bernice, Oklahoma, seeks a Reservation Agent responsible for taking reservations through multiple channels. The role emphasizes customer service, effective communication, and collaboration. Candidates should possess strong sales skills and be familiar with local attractions.

Job responsibilities include answering calls, processing reservations, and maintaining accurate records. A focus on customer satisfaction is essential, aiming to provide exceptional service and uphold the company’s standards.