RESERVATIONS COORDINATOR - Wells Fargo

Flik Hospitality Group; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Flik Hospitality Group is seeking a Reservations Coordinator for the Wells Fargo corporate conference centers. This role involves managing event requests, handling bookings, and ensuring excellent customer service. Ideal candidates will possess strong communication skills and proficiency in Microsoft Office, with a flexible schedule.

Qualifications

• Outstanding customer service skills.
• Superior verbal and written communication skills.
• High proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Responding to all incoming event requests and emails.
• Handling meeting room bookings and utilizing reservation systems.
• Providing in-person support for the Connections center.

Skills

Customer service

Communication

Microsoft Office

Tools

Reservation software

Audiovisual equipment

Job description

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What Makes FLIK Click

Our people. The decisions, actions, and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value, and recognize their contributions.

We keep our people renewed, excited, and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event spaces in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

This role may be based at one of our offices in Chandler AZ, Irving TX, San Antonio TX, Des Moines IA, or Minneapolis MN.

Reservationist Responsibilities:

• Knowledgeable about all Connections site information; able to answer questions and research information regarding specific Connections locations.
• Responding to all incoming event requests and emails.
• Answering calls on the inbound call line.
• Handling meeting room bookings, utilizing reservation systems, and focusing on strategic assignment of meeting space to maximize utilization.
• Sending initial confirmations to customers to confirm details of their meetings.
• Assisting customers with the reservation process, including how to book space, reservation windows, and other resources.
• Quickly identifying escalation points for reservations, especially for C-Suite, Meeting and Events, and Multi-City events.
• Modifying reservations as needed or requested.
• Processing cancellations promptly.
• Delivering consistent customer interactions across email, instant messaging, and phone, using standardized workflows and terminology.
• Providing in-person support for the Connections center, including room setup and customer communication.
• Performing additional duties as assigned by the manager.

Minimum Qualifications:

• Outstanding customer service skills.
• Superior verbal and written communication skills.
• High proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to work independently, prioritize effectively, and make decisions in ambiguous situations.
• Flexible schedule including evenings and weekends.
• Ability to remain mobile and/or at a computer for extended periods.
• Must be able to lift 25 pounds.

Preferred Skills:

• Experience with reservation software programs.
• Knowledge of audiovisual equipment including Zoom, Teams, Skype.
• Background in communications, event planning, or hospitality.

Apply to Flik today! Flik is a member of Compass Group USA.