Reservations Coordinator- InterContinental Boston

InterContinental Hotels Group; Boston (MA); On-site; USD 100,000 - 125,000; Full time

Job summary

InterContinental Boston is seeking a Manager for Conference & Events to orchestrate memorable gatherings in a stunning hotel environment. The ideal candidate will ensure high service standards while handling logistics for various events, building strong client relationships, and demonstrating creativity and attention to detail. Join us to be part of a legacy that values the individuality and professionalism of its team members.

Benefits

Medical, dental, vision, disability, and life insurance

Flexible spending accounts

Matching 401(k) retirement plan

Paid time off and wellness programs

IHG hotel discounts worldwide

Qualifications

• Experience in luxury hospitality event planning.
• Strong organizational skills to handle multiple priorities.
• Creative problem solving in event execution.

Responsibilities

• Primary contact for local catering and event clients.
• Coordinate event logistics with banquet and culinary teams.
• Maintain client records and prepare reports.

Skills

Organizational Skills

Communication Skills

Strategic Problem Solving

Event Curation Creativity

Attention to Detail

Education

Minimum 2 years’ experience in event planning, sales, or catering

Job description

Reservations Coordinator- InterContinental Boston

Hotel: Boston (BOSHA), 510 Atlantic Avenue, 02210

Do You See Yourself as a Manager, Conference & Events?

Begin Your Next Chapter at InterContinental Boston – Where Global Sophistication Meets Bostonian Charm.

At IHG Hotels & Resorts, we believe in hiring people as unique as their passions—whether you’re into gardening, hockey, or hosting karaoke nights. We celebrate individuality, and we’re looking for leaders who bring that same authentic energy and meticulous attention to detail into their careers. People who place the guest at the heart of every experience and embody the elegance and service culture of the InterContinental brand.

For over 70 years, the InterContinental brand has defined worldly elegance and cosmopolitan sophistication. As a flagship property, InterContinental Boston continues that tradition—named one of the Best Hotels in the World by Condé Nast Traveler and proudly rated Forbes Four-Star and AAA Four-Diamond. Nestled along Boston’s historic waterfront, the hotel features 424 beautifully appointed guestrooms, sweeping views, a full-service spa and wellness club, globally influenced culinary offerings, and 32,000 square feet of premiere meeting and event space.

We’re inviting dynamic, charming, and globally minded professionals to help us write the next chapter in our legacy of excellence.

Position Overview

As Manager, Conference & Events, you will play a central role in curating seamless, sophisticated, and memorable gatherings—from corporate board meetings to elegant weddings and vibrant social galas. Acting as the primary liaison between our clients and internal teams, you will ensure that every detail is flawlessly executed, and that every guest touchpoint reflects our world-class service standards.

Primary Responsibilities

Serve as the primary contact for all local catering and event clients post-contract—executing flawless planning, detailing, and on-site coordination.

Guide clients in menu selection, layout design, event timelines, and logistical execution to reflect their vision and the InterContinental brand standards.

Collaborate closely with the Banquet and Culinary teams on food, beverage, décor, and service flow.

Secure and manage relationships with preferred third-party vendors to enhance the guest experience.

Conduct thorough site inspections, pre-event walkthroughs, and final event checks to ensure every element is prepared and polished.

Personally welcome group contacts and maintain high-touch communication throughout each event.

Follow up post-departure to secure guest satisfaction and cultivate future business.

Maintain detailed client records, update event orders, and prepare monthly reports and forecasts.

Support sales actions plans, budgeting initiatives, and department strategy as needed.

Represent the hotel with sophistication, hospitality, and professionalism in both demeanor and appearance.

Practice and promote the IHG and InterContinental Boston sustainability initiatives within all areas of responsibility.

Collaborate with all operational departments, ensuring service excellence through ongoing communication and coordination.

Ideal Candidate Profile

Required Skills & Experience

Minimum of 2 years’ experience in event planning, sales, or catering in a luxury hospitality setting.

Previous exposure to hotel food & beverage operations strongly preferred.

Strong organizational skills, with the ability to work independently while managing multiple priorities.

Demonstrated creativity in event curation and strategic problem solving.

Excellent verbal and written communication skills in English.

Strong analytical skills, including knowledge of budgeting, revenue management, and cost estimation.

Ability to maintain poise, efficiency, and service excellence in high-pressure situations.

Must uphold the highest standards of guest and team confidentiality and demonstrate impeccable ethics and discretion.

Physical Requirements

Frequent walking, standing, and movement throughout the hotel

Occasional bending, stooping, kneeling, reaching, and lifting up to 25 lbs

Effective communication requiring regular speaking and hearing

What We Offer

Hourly Rate: $28.93

At InterContinental Boston, we recognize that our team members are the heart of our success. That’s why we offer a competitive compensation and benefits package designed to support your well-being and career growth, including:

Medical, dental, vision, disability, and life insurance

Flexible spending accounts

Matching 401(k) retirement plan

Paid time off and wellness programs

Exclusive IHG hotel discounts worldwide

Access to a wide variety of discounts and perks

A collaborative and inspiring team environment

Most importantly, at IHG, we celebrate who you are. We create an environment where you have the freedom to be yourself, grow, and thrive.

At IHG Hotels & Resorts, we are committed to fostering a diverse and inclusive workplace where everyone is valued, respected, and empowered to succeed.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
We believe that diversity drives innovation, creativity, and excellence—and we welcome individuals from all backgrounds to bring their unique talents to our team.

Ready to embark on a career where you can thrive? Apply today and be part of something extraordinary.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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