Reservations Coordinator (Group Focus)

hyatt; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Complimentary hotel room nights

Discounted room rates for colleagues

Medical, dental and vision insurance

Vacation, sick leave

401(k) with employer match

Employee meals

Job summary

Hyatt Regency Houston in downtown is seeking a Full-Time Reservations Coordinator (Group Focus) to manage group room blocks, rates, cut-off dates, and bookings on-site in Houston, TX.

You will collaborate with Sales and Event Planning Managers, assist with reservation calls, emails, and site visits, and ensure accurate billing, deposits, and postings while delivering exceptional guest service.

Qualifications

• Minimum 1 year of experience in a hotel or hospitality setting.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with Hyatt systems such as Opera, Envision, and Reserve is a plus.
• Must be able to work on-site in Houston, TX.

Responsibilities

• Manage group room blocks, accuracy of rates, cut-off dates, and room allocations.
• Process group reservations via phone, fax, or email; support reservations team.
• Coordinate with Sales, Event Planning and Meeting Planners.
• Set up and maintain traces; handle billing and deposits per policy.
• Provide guest information and ensure excellent service.

Skills

Customer service

Communication

Organization

Time management

Phone & email support

Tools

Opera

Envision

Reserve

Job description

Join us for this incredible opportunity to be part of our team as a Full-Time Reservations Coordinator (Group Focus) at Hyatt Regency Houston located in downtown. Not only will you be part of a rock-star team, but you will get to be part of a company that has been named one of the “100 Best Companies to Work For®" by Fortune and Great Place To Work. Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• Direct deposit
• Competitive wages

The Reservations Coordinator (Group Focus) is responsible for managing group room blocks accurately and in a timely manner. This includes ensuring the accuracy of room types and rates, cut-off dates, rooming lists, and payment options. The coordinator manages Passkey, activates booking links, and creates sell messages for individual booking groups. They collaborate closely with Sales and Event Planning Managers, as well as Meeting Planners, to address questions and fulfill requests related to group blocks. Additionally, the coordinator provides support to the Reservations Team by assisting with reservation calls, emails, and other tasks as needed. This position is on-site, and candidates must have the ability to work in person in Houston, TX.

As a Reservations Coordinator (Group Focus) your responsibilities will include, but are not limited to the following:

• Constant execution of Hyatt standards and policies
• Understand the impact of each group block in the overall hotel strategy.
• Manage, and maintain group blocks, ensuring accuracy of cut-off dates, pickup, rates, inventory, room allocations, billing instructions, cancellation policies, complimentary rooms based on the Group sales Booking (GSB).
• Manage suite inventory for group blocks by holding and assigning suites in accordance with contractual requirements, and ensure Group VIPs, Meeting Planners
• Review and assign upcoming suite arrivals for transient and other non-group guests
• Process all group reservation requests, changes, and cancellations received by phone, fax, or email.
• Ensure appropriate information is available for individual call-in and housing groups.
• Process and respond to all group inquiries from Meeting Planners and Meeting Planner
• Process all incoming reservations received via rooming lists, emails, phone, fax or in-house correspondence.
• Set up a trace system for each group with regular documented conversations with clients, event planning managers, and Reservations/Revenue Manager.
• Coordinate and process site visit reservations with Sales Manager and Event Planning Manager
• Manage group billing and payment requirements, including deposits, cancellations, refunds, billing instructions, complimentary room calculations, and post-departure folio reconciliation
• Review reservation cancellations and process applicable charges or refunds in accordance with hotel policies and rate rules.
• Review E-Sertifi, apply payment method and set up billing according to the instruction on the credit Card authorization form
• Create and maintain airline crew room blocks, upload and manage monthly airline manifests, and ensure all reservations, additions, cancellations, and modifications are accurately reflected in the system.
• Have strong knowledge of hotel facilities and services, and local attractions.
• Answer all incoming calls in an efficient manner. Provide guests with the requested information concerning the hotel, city and its services.
• Perform other duties and special projects as assigned by Reservations Manager and Director of Revenue.

• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Strong organizational and multi-tasking skills with a keen attention to detail
• Excellent time management and follow-through
• Outstanding customer service, as well as strong communication and interpersonal skills
• Minimum of 1 year of previous experience in a hotel or hospitality setting strongly preferred
• Experience with Hyatt systems such as Opera, Envision, and Reserve is a plus
• This position is on-site - candidates must have the ability to work in person in Houston, TX

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.