Reservations Coordinator

Hyatt Hotels Corporation

Columbus (OH)

On-site

USD 36,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Free hotel nights

F&B discounts

Medical/Dental/Vision coverage after 1

Uniform provided

Partner discounts

Discounted parking

Family events

Job summary

Hyatt Regency Columbus is seeking a Group Reservations Coordinator to manage group bookings, block management and billing in coordination with Sales, Events, and Front Office teams.

The role supports reservations agents, prepares for guest arrivals, and ensures accurate group billing and rooming lists while delivering attentive customer service in a fast-paced hospitality environment in downtown Columbus.

Qualifications

Strong attention to detail.
Time management.
Ability to multi-task while maintaining accuracy.
Problem solving / deductive reasoning.
Ability to execute tasks independently and efficiently.
Display tactful customer service over phone and email.
Microsoft Excel and Outlook skills.
Opera (PMS and configuration).
Reserve (Reservations, Inventory and Group Maintenance).
Third party extranets (Expedia, Booking.com, Passkey, OnPeak, Event Connect).

Responsibilities

Prepares for guest arrivals by blocking room types, confirming preferences, and setting up billing for future reservations.
Collaborates with Event Planners and Group Clients to process rooming lists, changes, and group billing.
Creates and maintains files on group bookings, including weekly audits and post-con reports.
Attends Pickup Meetings with Sales and Event Planning teams.
Seeks approval for room block adjustments as needed.
Attends Pre-Cons for incoming groups and relays information to the team.
Maintains knowledge of World of Hyatt loyalty benefits for elite members.
Explores opportunities that drive profit and value for guests.
Liaises with accounting to process billing adjustments.
Supports reservation agents by handling group and leisure calls and daily tasks.
Assists Central Reservations by taking calls for transient and group reservations.
Assists in completing the daily reservations department checklist.

Skills

Strong attention to detail

Time management

Multi-tasking

Problem solving

Independent execution

Customer service (phone & email)

Excel

Outlook

Opera PMS

Reserve system

Third party extranets

Tools

Opera (PMS)

Reserve (Reservations system)

Expedia/Booking.com/Passkey/OnPeak etc.

Job description

Close Inclusive Collection Job Postings Notification

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

Peggy Focheux Duval: Director of Learning & Development, France

Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space.We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.

Are you ready?

Because we are looking for a Group Reservations Coordinator!

*Please note this is not a remote opportunity*

The Reservations Coordinator acts as the primary resource for the operational and administrative functions of Group Block Management, ensures that all Group Bookings are handled and processed efficiently and accurately through consistent interactions with the Sales, Events and Front Office Teams in addition to assisting the Reservations Manager in managing the department’s day-to-day activities when asked.

What does the ROLE entail?

Prepares for guest arrival by blocking specialty room types, confirming guest preferences, and ensuring accurate billing is set up for future reservations
Work with Event Planning Managers and Group Clients to process group rooming lists, reservation and room block changes, and set up appropriate group billing – according to contract and email history Understands the working relationship between the sales/events, reservations and operations departments to uphold customer satisfaction
Create and maintain files on group bookings including weekly group audit, detailing group resumes and completing post-con reports in a timely manner
Attend Pickup Meetings with Sales and Event Planning teams
Seek approval for room block adjustments as needed
Attend Pre-Cons for incoming groups and reports information provided back to the team
Maintains a working knowledge of World of Hyatt loyalty program and the benefits provided to our elite members.
Explores opportunities that drive profit, create value for guests and encourage innovation
Serve as a liaison with the accounting department to ensure any billing adjustment requests are completed
Support reservation agents by taking group and leisure/transient reservation phone calls and assisting with any daily tasks if asked
Provides assistance to our Central Reservations team by taking calls for both transient and group reservations as needed
Assists in completing the daily reservations departmental checklist

Your EXPERIENCE:

Strong attention to detail
Time Management
Ability to Multi-Task while maintaining accuracy
Problem Solving/ Deductive Reasoning
Ability to execute tasks independently and efficiently
Display tactful customer service skills over the phone and via email
Preferred Microsoft Windows Office Suite Skills, mainly Excel and Outlook.
Microsoft Excel and Outlook
Opera (PMS and Configuration)
Reserve (Reservations, Inventory and Group Maintenance Screen)
Third Party Extranets (Expedia, Booking.com, Passkey, OnPeak, Event Connect, etc).

What’s in it for YOU?

An entry to the Hyatt Family, a place where we care for people so they can be their best
12 free nights at Hyatt hotels globally every year and 50% Discounts at our F&B outlets
Take pride in working for a company that is in the “100 Best Companies to Work For” by FORTUNE
Affordable Medical, Dental and Vision Coverage after 30 days of employment
Uniform provided and laundry is taken care of in house
Connect with thousands of National and Local Partners for Various Discounts
Discounted monthly parking passes for Downtown parking
Family Events and Recognition Celebrations

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge, as well as hotel gym access
Social & Community Activities; Team building outings, Sports/wellbeing activities
Health, Dental, Vision Insurance eligibility after 30 days of employment

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction.”

With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
Regular Check-In Conversations with Managers to discuss personal career goals
A wide range of on-property and online training opportunities though-out the year.
Education assistance of up to $1,000 per year toward personal growth and development

Qualifications

Your MINDSET:

A team player with a good portion of personality
Enthusiasm and a hands-on mentality
A true representative of the company to customers, employees, and the public
A team player with a hands-on mentality and a love for hospitality
A true support for our customers

Are WE what YOU are looking for?

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Thompson Central Park New York | New York City , NY , US

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