Reservations & Client Support Coordinator

Wanderwell Collective; New York (NY); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Structured training and support

Job summary

Wanderwell Collective is seeking a reliable Reservations & Client Support Coordinator to assist with reservation coordination and client support in a remote environment. This role focuses on managing scheduling requests, maintaining accurate records, and providing professional support to ensure a smooth and positive client experience.

Ideal candidates are organized, communicative, and comfortable working within established systems and processes, with a strong focus on accuracy and client

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Ability to work independently in a remote setting.
• Comfortable using computers and learning new systems.
• High attention to detail and accuracy.
• Customer-focused with a professional and dependable approach.

Responsibilities

• Coordinate and support reservation and scheduling requests
• Assist clients with updates, changes, and confirmations
• Maintain accurate records and documentation in internal systems
• Communicate clearly and professionally with clients via email, phone, and messaging tools
• Follow established workflows, procedures, and timelines
• Provide timely follow-up to support a positive client experience
• Collaborate with internal teams to ensure reservation accuracy and consistency

Skills

Time management

Communication

Remote work

Tech-savvy

Attention to detail

Customer focus

Job description

Position Overview

We are seeking a reliable and detail-oriented Reservations & Client Support Coordinator to assist with reservation coordination and client support in a remote environment. This role focuses on managing scheduling requests, maintaining accurate records, and providing professional support to ensure a smooth and positive client experience.

This position is well suited for individuals who are organized, communicative, and comfortable working within established systems and processes.

Key Responsibilities

• Coordinate and support reservation and scheduling requests
• Assist clients with updates, changes, and confirmations
• Maintain accurate records and documentation in internal systems
• Communicate clearly and professionally with clients via email, phone, and messaging tools
• Follow established workflows, procedures, and timelines
• Provide timely follow-up to support a positive client experience
• Collaborate with internal teams to ensure reservation accuracy and consistency

Qualifications

• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Ability to work independently in a remote setting
• Comfortable using computers and learning new systems
• High attention to detail and accuracy
• Customer-focused with a professional and dependable approach

Preferred Experience

• Background in reservations, scheduling, customer support, or administrative roles
• Familiarity with booking, scheduling, or CRM-style systems
• Prior remote or virtual work experience

Work Environment

• Fully remote position
• Flexible scheduling based on operational needs
• Structured training and ongoing support provided
• Collaborative and process-driven team environment

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, age, disability, or any other protected status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.