Reservations Agent- FT

Hyatt Corporation; Carmel-by-the-Sea (CA); Presencial; USD 25 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complimentary Employee Meal andParking

Complimentary hotel nights and staff-”

Medical, Dental, Vision Insurance

Resumo da oferta

Hyatt Hotels Corporation is seeking a Reservations Agent to handle guest room reservation requests, provide information about the hotel and local area, and manage calls, mail, and messages for guests at our California properties.

The role requires knowledge of Hyatt standards, strong guest service focus, and the ability to respond quickly to service opportunities while maintaining a professional demeanor. Prior experience with hotel systems is preferred.

Qualificações

• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage.
• Excellent mathematical, written, spoken, technical and computer skills.
• Desire for building a career in hospitality preferred.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.

Responsabilidades

• Answer incoming calls and handle guest room reservation requests.
• Provide hotel facility information and answer questions about the hotel and local area.
• Block rooms, complete a daily checklist and take messages for guests.
• Communicate with guests in a professional manner before, during and after their stay.

Conhecimentos

Customer service

Phone etiquette

Guest relations

Communication skills

Ferramentas

Opera

Reserve

OpenTable

Colleague Advantage

Descrição da oferta de emprego

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Become part of California's premiere destination locations, a AAA Four-Diamond and Forbes Four-Star luxury Resort. This role supports both Carmel Valley Ranch and Alila Ventana Big Sur. The Ranch has a recently renovated Spa, an 18-hole Pete Dye designed golf course, a resort getaway that offers world-class recreation and relaxation amid 500 lush acres of natural beauty, Carmel Valley Ranch offers sophisticated, approachable luxury with distinct character highlighting our Carmel Valley location. Alila Ventana Big Sur offers an inclusive getaway where the redwoods meet the coastline views of the Pacific. Bespoke Itineraries, transformative wellbeing itineraries and captivating suites offer serenity and connection.

About the Role Reservations Agent

A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, completing a daily checklist, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

Some of the responsibilities include:

• Knowledge of Hyatt, Forbes 5 Star and AAA 4 Diamond Luxury Standards and Service Expectations
• Professional, personalized and engaging luxury service required
• React quickly to guest service opportunities and recovery, logging and notifying proper areas where appropriate and take ownership of recovery process with support of leadership team
• This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor
• Correspond with guests in a professional manner before, during and after their stay

Experience with as many of the following hotel systems is preferred: Opera, Reserve, Open Table & Colleague Advantage

Wage Information

The hourly rate range for this position is $18.00 to $19.00.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary Employee Meal and Parking
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account
• Paid holidays, vacation and sick leave
• 401K with Matching
• Employee Stock Purchase Plan
• Educational Reimbursement
• And so much more!

Qualifications

• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
• Excellent mathematical, written, spoken, technical and computer skills
• Desire for building a career in hospitality preferred
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment
• Ability to work with minimal supervision; maintain confidentiality of information and pertinent data
• Prioritize and engage in multiple tasks simultaneously. Must be detailed in your approach and thorough in your follow up in both action and communication
• Computer literate in Microsoft Window applications required
• Highly responsible & reliable, experience creating trust and handling high expectations with guests
• Ability to work well under pressure in a fast paced environment, and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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