Reservations Agent

GOEBEL FIXTURE COMPANY; San Diego (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid time off / Sick leave

Life, disability & accident insurance

Pet insurance

Job summary

NXT Vacation Rentals is seeking a Reservations Agent to be the voice of the company, handling guest inquiries before, during, and after stays. You will respond to reservation calls and messages, input guest and reservation information, and provide guests with relevant information about their stay.

You will use our property management tools (Guesty), pricing tools (PriceLabs), and other platforms to learn properties, manage bookings, and resolve issues with professionalism.

Qualifications

• Answer inbound reservation calls, reply to messages and assist guests with bookings.
• Provide exceptional customer service addressing guest needs in a professional, timely manner.
• Handle guest communications across phone, email, and chat platforms.
• Learn and navigate our portfolio of properties to recommend the best stay.
• Utilize Guesty, PriceLabs, and other tools to manage reservations.
• Do not claim experience you don't have; training is available and you will be tested.
• Process reservations, modifications, and cancellations accurately.
• Resolve guest issues with professionalism and problem-solving skills.
• Collaborate with operations and guest experience teams to ensure seamless stays.

Responsibilities

• Answer inbound reservation calls, reply to inquiries, and assist guests with bookings.
• Provide exceptional customer service by addressing guest needs, questions, and concerns promptly.
• Handle guest communication across multiple platforms (phone, email, chat).
• Learn and confidently navigate our portfolio of properties to recommend the best stay.
• Utilize our tech stack including Guesty and PriceLabs for reservations.
• Process reservations, modifications, and cancellations with accuracy.
• Resolve guest issues with professionalism and problem-solving skills.
• Work with operations and guest experience teams to ensure a seamless stay.

Skills

Strong communication

Phone etiquette

Written communication

Hospitality experience

Tech-savvy

Organization

Problem solving

Guest-focused

Reliability with computer

Guesty

PriceLabs

Airbnb / Vrbo familiarity

Marriott Homes & Villas familiarity

Education

High school diploma or equivalent

Tools

Guesty

PriceLabs

Job description

• Base Pay $23.00 - $25.00 / Hour
• Job Category 1
• Employee Type Full Time Non-Exempt

Description

As a Reservations Agent, you are the voice of NXT Vacation Management, and will serve as the main point of contact before, during, and after the stays of our many guests and clients. Strong customer service, organizational skills, & attention to detail are vital for this position. Each shift, you will be responsible for responding to reservation inquiries, inputting guest and reservation information, providing guests with relevant information pertaining to their stay, answering guest/client questions, and resolving issues or complaints.

Requirements

Key Responsibilities:

• Answerinbound reservation calls, reply to inbound messages, respond to inquiries, and assist guests with booking accommodations.
• Provideexceptional customer serviceby addressing guest needs, questions, and concerns in a professional and timely manner.
• Handle guest communication across multiple platforms (phone, email, and chat), ensuring fast and professional responses.
• Learn andconfidently navigate our portfolio of propertiesto recommend the best stay for guests.
• Utilize ourtech stack, including property management software (Guesty), dynamic pricing tools (PriceLabs), and communication platforms.
• Do not say you have experience if you don't, we are willing to train but you will be tested.
• Process reservations, modifications, and cancellations with accuracy.
• Resolve guest issues with professionalism and problem-solving skills.
• Work closely with operations and guest experience teams to ensure a seamless stay for all guests.
• Think quickly and troubleshoot guest issues in real time.

Who You Are:

• Strong communicatorwith excellent phone etiquette and written communication skills.
• Experienced in hospitality, vacation rentals, or property management(preferred but not required).
• Tech-savvy– Able to learn new systems quickly and efficiently.
• Highly organized & detail-oriented– Able to juggle multiple inquiries and tasks without missing a beat.
• Proactive problem solver– Can handle unexpected challenges with confidence.
• Guest-focused mindset– A passion for hospitality and creating amazing guest experiences.
• Must have a reliable computer (MacBook or laptop preferred).
• Experience withGuesty, PriceLabs, or other property management software(preferred but not required).
• Familiarity with short-term rental platforms like Airbnb, Vrbo, and Marriott Homes & Villas.

Schedule

• Tuesday-Thursday: 12pm-8pm
• Friday and Saturday: 8:30am-5:30pm
• Holidays required

Experience

• High school diploma or equivalent
• Hospitality: 2 years (Required)
• Guest relations: 2 years (Required)
• Paid time off / Sick leave
• Health, dental and vision insurance
• Life, disability, accident, hospital and pet insurance available

Summary

NXT Vacation Rentals is a premier luxury vacation rental management company specializing in high-end properties. We pride ourselves on delivering top-tier service and seamless experiences for both guests and property owners.

NXT Vacation Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. NXT Vacation Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.