Reservations Agent

1 Hotels; Princeville (HI); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

None

Job summary

Starwood Hotels is seeking an articulate Reservations Agent to join our team in Hawaii. You will assist guests with reservations, handle changes, and provide personalized service to ensure a smooth experience from inquiry to departure.

We value attentiveness to details, strong communication, and the ability to multitask in a 24-hour operation. Experience in guest services and a flexible schedule are a plus.

Qualifications

• Articulate and experienced Reservations Agent with a focus on guest service.
• Ability to multitask in a fast-paced hotel environment.
• Flexibility to meet the demands of a 24-hour operation.

Responsibilities

• Assist guests with reservations, changes, and inquiries.
• Coordinate arrivals/departures and airport transfers as needed.
• Provide on-the-spot solutions and luggage storage guidance.

Skills

Guest service

Multitasking

Attention to detail

Second language a plus

Job description

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.Planning a trip should be fun and easy, right? , our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage. Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call.About you...Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.Ability to speak a secondary language is a plus.Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.Is flexible and willing to meet the demands of a 24-hour operation.About us...As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$29.00Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.