Reservationist (Part-Time)

Fortune-Bay-Resort-Casino; Tower (MN); On-site; USD 20,000 - 24,000; Part time

Job summary

Fortune Bay Resort Casino seeks a part-time Reservationist to handle room bookings, answer inquiries, and promote hotel services. You will quote rates, update reservations, and maintain accurate records while delivering excellent guest service in a fast-paced environment.

The role requires overnight availability, strong math and computer skills, and the ability to maintain confidentiality of guest information. Previous hotel PMS experience is a plus.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Basic computer proficiency including Microsoft Office and a hotel PMS.
• Basic math skills for financial transactions and balancing reports.
• Ability to work independently with minimal supervision during overnight shifts.
• Strong attention to detail and organizational skills.
• Excellent customer service and interpersonal communication skills.
• Ability to maintain confidentiality of guest information and financial records.
• Ability to obtain and maintain gaming license if applicable.
• Ability to work overnight, weekends, holidays, and other shifts as needed.

Responsibilities

• Handle reservations to maximize room revenue and average rate.
• Provide friendly, efficient guest service and accurate information about services, hours, and promotions.
• Maintain accurate profiles, bookings, and payments.
• Respond to inquiries via phone, email, or in-person with professionalism.
• Send confirmation emails or letters and update reservation information.
• Know hotel events and loyalty programs (e.g., Wild Edge Players Club).
• Provide directions to the property and local attractions.
• Ensure compliance with policies and procedures and maintain neat appearance.

Skills

Customer service

Microsoft Office

Hotel PMS

Data calculations

Attention to detail

Confidentiality

Overnight shift

Independent work

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Hotel Property Management System (PMS)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Resort Front Desk Part Time Tower, MN, US 1 Attachments

2 days ago Requisition ID: 2443

Salary Range: $14.17 To $17.72 Hourly

Job Description & Core Responsibilities

Department: Resort Front Desk

Reports To: RFD Supervisor/Manager

FLSA Status: Non-Exempt

Pay Grade: Grade 3

Gaming Class: Compact/Gaming License Required

Position Summary:

The Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Fortune Bay Resort Casino Guest Service Standards.

Core Duties and Responsibilities:

The Reservationist is responsible for the following duties:

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Maintain a warm and friendly demeanor.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate always quoting scenario.
• Maintain accurate profiles and reports.
• Provide customers with driving directions to our property and other area attractions.
• Maintain a strong knowledge of facility-wide events including understanding and promotion the Wild Edge Players Club.
• Answer in-coming and in-house phone calls in a friendly, courteous, and professional manner; provide callers with information they request regarding property and in-house promotions.
• Update reservation information.
• Maintain accurate records of bookings, cancellations, and payments.
• Work with customers over the phone, in person, or via email while striving to provide excellent customer service.
• Fulfill reservation requests by determining the rooms available to meet customer desires.
• Verify customer information and payment options.
• Assign rooms and respond to customers with confirmation emails or letters.
• Perform any other duties as assigned.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.
• Strong Customer Service Skills

Qualifications – Education and Experience:

Minimum Qualifications:

• High school diploma or equivalent (GED) required.
• Must be at least 18 years of age.
• Basic computer proficiency, including experience with Microsoft Office and the ability to learn hotel property management systems.
• Basic mathematical skills with the ability to accurately perform calculations, reconcile financial transactions, and balance reports.
• Ability to work independently with minimal supervision during overnight shifts.
• Strong attention to detail and organizational skills.
• Excellent customer service and interpersonal communication skills.
• Ability to maintain confidentiality while handling guest information and financial records.
• Ability to obtain and maintain any required gaming license, if applicable.
• Ability to work overnight, weekends, holidays, and other shifts as business needs require.

Preferred Qualifications:

• High School diploma or equivalent.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work weekends and holidays.

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include: [Examples below):

• 8+ hours per day at standing desk/computer; standing and walking frequently throughout the workday.
• Bending and light lifting up to 30 pounds occasionally.
• Using a telephone and entering data at a computer terminal.
• Ability to tolerate various scents, noises, and bright lights.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Reservationist

Job Description & Core Responsibilities

Department: Resort Front Desk

Reports To: RFD Supervisor/Manager

FLSA Status: Non-Exempt

Pay Grade: Grade 3

Gaming Class: Compact/Gaming License Required

Position Summary:

The Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Fortune Bay Resort Casino Guest Service Standards.

Core Duties and Responsibilities:

The Reservationist is responsible for the following duties:

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Maintain a warm and friendly demeanor.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate always quoting scenario.
• Maintain accurate profiles and reports.
• Provide customers with driving directions to our property and other area attractions.
• Maintain a strong knowledge of facility-wide events including understanding and promotion the Wild Edge Players Club.
• Answer in-coming and in-house phone calls in a friendly, courteous, and professional manner; provide callers with information they request regarding property and in-house promotions.
• Update reservation information.
• Maintain accurate records of bookings, cancellations, and payments.
• Work with customers over the phone, in person, or via email while striving to provide excellent customer service.
• Fulfill reservation requests by determining the rooms available to meet customer desires.
• Verify customer information and payment options.
• Assign rooms and respond to customers with confirmation emails or letters.
• Perform any other duties as assigned.

Competencies:

• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.
• Strong Customer Service Skills

Qualifications – Education and Experience:

Minimum Qualifications:

• High school diploma or equivalent (GED) required.
• Must be at least 18 years of age.
• Basic computer proficiency, including experience with Microsoft Office and the ability to learn hotel property management systems.
• Basic mathematical skills with the ability to accurately perform calculations, reconcile financial transactions, and balance reports.
• Ability to work independently with minimal supervision during overnight shifts.
• Strong attention to detail and organizational skills.
• Excellent customer service and interpersonal communication skills.
• Ability to maintain confidentiality while handling guest information and financial records.
• Ability to obtain and maintain any required gaming license, if applicable.
• Ability to work overnight, weekends, holidays, and other shifts as business needs require.

Preferred Qualifications:

• Excellent communication skills.
• High School diploma or equivalent.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Strong computer skills.
• Ability to work weekends and holidays.

Work Environment:

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include: [Examples below):

• 8+ hours per day at standing desk/computer; standing and walking frequently throughout the workday.
• Bending and light lifting up to 30 pounds occasionally.
• Using a telephone and entering data at a computer terminal.
• Ability to tolerate various scents, noises, and bright lights.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Decided upon with the Resort Front Desk Manager