Room Attendant (Full-Time)

Fortune Bay Resort Casino; Tower (MN); On-site; USD 21,000 - 23,000; Full time

Job summary

Fortune Bay Resort Casino in Tower, MN is seeking a Room Attendant to clean guest rooms to established standards, report deficiencies, and handle guest requests while maintaining confidentiality and security.

This non-exempt role pays $15.00–$17.00 per hour, includes duties such as restocking, using approved chemicals, transporting supplies, and ensuring safety and customer satisfaction.

Qualifications

• Knowledgeable in all aspects of cleaning.
• Efficient and productive in performing cleaning tasks.
• Dependable, reliable, and accountable.

Responsibilities

• Use correct cleaning chemical for designated surfaces, according to OSHA regulations and Resort requirements.
• Clean guest rooms when vacated and stay-over rooms after 9:30 a.m.
• Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
• Thoroughly clean all areas in the room as described in Policies and Procedure book.
• Keep all cleaning equipment and tools in good working condition; report when repair parts are needed.
• Ensure security of any assigned guest room.
• Handle guests’ complaints by following the proper procedure to ensure guest satisfaction.
• Report any damage or maintenance problem to the Manager or Room Inspector.
• Maintain a lost and found log and secure guest items in locked storage/closet; notify Housekeeping Manager of lost and found items.
• Maintain a comfortable, clean, and safe environment.
• Be neat in appearance and in uniform.
• Perform other duties as assigned.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Skills

Cleaning proficiency

Time management

Teamwork

Tools

Cleaning equipment

Job description

Reports To: Room Inspector/Supervisor/Manager

FLSA Status: Non-Exempt

Pay Grade: Grade 2

Starting Wage: $15.00 - $17.00

Gaming Class: Compact/Gaming License Required

Position Summary:

The Room Attendant is responsible for cleaning guest rooms as assigned and ensuring the Resort’s established standards of cleanliness. The Room Attendant is responsible for reporting any deficiencies, handling guest requests or complaints, and ensuring the confidentiality and security of all guest rooms.

The Room Attendant is responsible for the following duties:

• Use correct cleaning chemical for designated surfaces, according to OSHA regulations and Resort requirements.
• Clean guest rooms when vacated and stay-over rooms after 9:30 a.m.
• Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
• Thoroughly clean all areas in the room as described in Polices and Procedure book.
• Keep all cleaning equipment and tools in good working condition; report when repair parts are needed.
• Ensure security of any assigned guest room.
• Handle guests’ complaints by following the proper procedure to ensure guest satisfaction.
• Report any damage or maintenance problem to the Manager or Room Inspector.
• Maintain a lost and found log and secure guest items in locked storage/closet; notify Housekeeping Manager of lost and found items.
• Maintain a comfortable, clean, and safe environment.
• Be neat in appearance and in uniform.
• Perform other duties as assigned.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Qualifications – Education and Experience:

Minimum Qualifications:

• Knowledgeable in all aspects of cleaning.
• Efficient and productive in performing cleaning tasks.
• Dependable, reliable, and accountable.

Preferred Qualifications:

• Perform tasks without supervision.
• Flexible and willing to work as necessary.
• Contribute as a team player and assist in other areas of housekeeping.
• Ability to manage time well.

The Room Attendant shall have overall good physical and mental health and be able to work in a fast paced work environment.

Physical Demands:

Job-specific abilities and requirements include:

• Ability to stand, sit and walk for extended periods of time.
• Ability to lift up to 20 pounds.
• Ability to climb ladders.
• Ability to work in tight spaces.
• Ability to perform repetitive motion from cleaning and folding.
• Ability to crouch, crawl, and kneel.
• Ability to tolerate various scents, noises, and bright lights.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.