Front Desk Associate (Full-Time)

Fortune Bay Resort Casino; Tower (MN); On-site; USD 21,000 - 26,000; Full time

Job summary

Fortune Bay Resort Casino in Tower, MN is seeking a Full-Time Front Desk Associate to greet guests, register arrivals, and process payments. You will help guests check out, promote hotel services, and provide information on rates and local attractions.

The role emphasizes guest satisfaction, upselling options, and teamwork in a fast-paced resort environment. The position requires strong communication, cash handling, and problem-solving skills, with a focus on courtesy and efficiency at the front

Qualifications

• Minimum Qualifications: None required.
• Preferred Qualifications: High school diploma or equivalent.

Responsibilities

• Greet guests and complete the registration process, including inputting information and room rate.
• Assist guests with check-out, processing payments and recording forms of payment.
• Demonstrate knowledge of hotel services, room types, rates, packages and local area.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests promptly and courteously.
• Resolve guest complaints and negotiate solutions for satisfaction.
• Receive, input, relay messages to guests.
• Review arrival lists and assign rooms based on requests.
• Keep front desk area organized and stocked with keys and keycards.
• Follow company policies and maintain a positive attitude.
• Respond to constructive criticism.

Skills

Guest service

Cash handling

Payment processing

Communication

Teamwork

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Associate (Full-Time)

Full Time Tower, MN, US 1 Attachments

Salary Range: $15.02 To $18.78 Hourly

Front Desk Associate

Job Description & Core Responsibilities

Department: Resort Front Desk

Reports To: RFD Supervisor/Manager

FLSA Status: Non-Exempt

Pay Grade: Grade 4

Gaming Class: Non-Compact/Gaming License Not Required

Position Summary:

The Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Front Desk Associate is responsible for taking and processing payment information for the guest's account upon completion of their stay.

Core Duties and Responsibilities:

The Guest Service Standards is responsible for the following duties:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing events and promotions, providing pertinent resort front desk information, and ensuring guest knows location of room.
• Assist guests with check-out including, processing credit and debit cards, accepting and recording various forms of payment, and processing gift certificates.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room types, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.
• Review arrival list daily and assist in preparing and assigning rooms based on special requests and accommodations.
• Keep the front desk area clean and organized as well stocked with keys and keycards.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Qualifications – Education and Experience:

Minimum Qualifications:

• None required.

Preferred Qualifications:

• High school diploma or equivalent.
• Strong mathematical skills.
• Strong organizational skills.|cmethod?

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday.
• Walking, bending, light lifting up to 30 pounds occasionally.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
• The ability to tolerate various scents, noises, and bright lights is required.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Attachments (1)

Front Desk Associate JD - August, 2023.docx