Reservationist

Ark-Tex Council of Governments; Texarkana (TX); On-site; USD 18,000 - 23,000; Part time

Job summary

Ark-Tex Council of Governments (ATCOG) in Texarkana, Texas, seeks a part-time Reservationist to handle transportation requests by phone, assign client pick-ups to schedules, and dispatch TRAX vehicles.

This role supports Rural Public Transportation operations, coordinates with drivers for vehicle repair, scheduling, and time-off; reviews drivers' timesheets and submitted paperwork; bilingual is preferred, and a valid driver's license is required.

Qualifications

• High school diploma or equivalent plus two years dispatching experience in the demand-responsive transportation field.
• Knowledge of transit operations and roads within a region.
• Computer skills with Windows programs (Word/Excel) and basic arithmetic.
• Ability to dispatch TRAX vehicles; valid driver's license required; up to 30 pounds lift.
• Bi-lingual is preferred.

Responsibilities

• Receive transportation requests via phone and assign client pick-ups to schedules.
• Dispatch TRAX vehicles and assist day-to-day Rural Public Transportation operations.
• Coordinate with drivers for vehicle repair, scheduling, and time-off management.
• Review drivers' timesheets and related paperwork.

Skills

Dispatching experience

Knowledge of transit operations

Windows/Word/Excel skills

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Ark-Tex Council of Governments (ATCOG) is a part-time Reservationist, Announcement #2609 located in the Texarkana, Texas office. This position is responsible for receiving transportation requests via phone and assigning client pick-ups to schedules and dispatching TRAX vehicles. The position assists in day-to-day operations of Rural Public Transportation services. The position coordinates with the drivers in a given area for vehicle repair, scheduling, managing compensatory time and time off. The position also reviews paperwork submitted by drivers in a given area, including timesheets.

EDUCATION/TRAINING/EXPERIENCE

High school diploma, or equivalent, plus two (2) years dispatching experience in the demand-responsive transportation field. Bi-lingual is preferred.

KNOWLEDGE/SKILLS/ABILITIES (KSA's)

• Knowledge of transit operations and practices, particularly of demand-responsive systems.
• Knowledge of roads and streets within a given region.

Skill/Ability: Computer skills with knowledge of Windows environment programs such as Word and Excel. Ability to operate communication equipment and the ability to dispatch vehicles throughout a transit system. Basic arithmetic and proper use of the English language, spelling and grammar required. Ability to operate vehicles in a safe and lawful manner in accordance with motor vehicle laws and regulations. Ability to see, hear, reach, stoop, bend, and lift and carry up to 30 pounds required. Must possess ability to perform essential job functions with or without reasonable accommodations. Additional Requirement: must possess a valid motor vehicle operator's license subject to an approved motor vehicle report.

EQUAL OPPORTUNITY EMPLOYER

Salary: $15.06 per hour