Reservationist

Sun City Express; Peoria (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Sun City Express in Peoria, AZ is seeking a Reservationist to handle inquiries, make reservations, and provide outstanding service to passengers.

As the first point of contact, you will respond to calls and emails, input details, confirm bookings, and collaborate with dispatchers to ensure timely shuttle service.

Competitive pay with flexible schedules and opportunities for growth in a friendly team focused on safety, reliability, and community impact.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer skills; familiarity with reservation software (training provided).
• Able to multitask in a fast-paced environment.

Responsibilities

• Answer calls and emails promptly and professionally.
• Assist customers with shuttle reservations and pricing information.
• Input reservation details and confirm bookings with customers.
• Address changes or concerns with a positive, solution-oriented approach.
• Coordinate with dispatchers and drivers for timely service.

Skills

Communication

Customer service

Problem solving

Multitasking

Organization

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Job Title: Reservationist: Sun City Express - Shuttle Location: Peoria, AZ Position Type: Full-Time/Part-Time

About Us:

Sun City Express has been a trusted name in transportation over 30 years. We pride ourselves on providing reliable, safe, and professional shuttle services to and from Sky Harbor Airport, local events, etc.. Join our team and be part of a company that values customer service and teamwork!

Job Overview:

We are seeking a Reservationist to handle customer inquiries, make reservations, and provide exceptional service to our clients. As the first point of contact, you will play a vital role in ensuring a seamless booking experience for our passengers.

Key Responsibilities:

• Answer incoming calls and respond to emails promptly and professionally.
• Assist customers with booking shuttle reservations and provide information on schedules, pricing, and services.
• Input accurate reservation details into our system and confirm bookings with customers.
• Address customer questions, concerns, or changes to reservations with a positive and solution-oriented approach.
• Maintain an organized and efficient workspace to handle high call volumes during peak times.
• Collaborate with dispatchers and drivers to ensure timely and accurate service.

Qualifications:

• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Basic computer skills, including familiarity with reservation software (training provided).
• Ability to multitask and stay organized in a fast-paced environment.
• Previous experience in customer service or reservations is a plus.
• High school diploma or equivalent.

Why Join Us?

• Competitive pay and flexible schedules.
• A supportive and friendly work environment.
• Opportunities for growth and advancement.
• Be part of a company dedicated to exceptional service and community impact.
• Join Sun City Express and help us make every journey a smooth and enjoyable experience for our customers!