Reservationist

Salt Fork Lodge; Kimbolton (OH); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Employee friendly environment

Training opportunities

Transfer opportunities

Holiday pay

Paid time off

Meal plan

Lodge discounts

Incentives

Recreation access

401k

Free overnight stays

Property discounts

Job summary

Salt Fork Lodge is seeking a Reservation Agent to provide quality service and hospitality when answering incoming guest calls, securing reservations, and maximizing hotel revenues for US properties. You will listen to guest needs, upsell services, and maintain Opera/Synxis databases to ensure accurate bookings.

The role requires professionalism, attention to detail, and willingness to travel between US hotel properties for training.

Qualifications

• Experience in hospitality or reservations preferred.
• Excellent listening and communication skills.
• Ability to upsell services to guests.
• Proficient in Opera/Synxis or similar reservations software.
• Willingness to travel to US properties for training.
• Team player with a professional demeanor.

Responsibilities

• Answer incoming guest phone calls and take appropriate action for each call up to and including securing reservations.
• Securing necessary deposits for reservations.
• Knowledgeable of all US Hotel properties and their amenities.
• Accurately determines guests needs by listening effectively and working with them.
• Sells additional services by recognizing opportunities to up-sell; explaining features (i.e. golf, packages, amenities).
• Maintains Opera/Synxis database by entering information correctly.
• Updates job knowledge by participating in educational opportunities; attends mandatory training sessions to stay updated on product or company policy changes.
• Must be willing to occasionally travel to US Hotel properties for training purposes.
• Assists group sales with reservations and/or name lists as assigned.
• Answers overflow phone calls from front desk when not securing reservations.

Skills

Phone etiquette

Upselling

Customer service

Product knowledge

Data entry

Tools

Opera/Synxis

Job description

Reservation Agent

Responsible for providing quality service and hospitality when answering incoming guest calls, securing guest reservations, and utilizing sales technics to maximize guest satisfaction & Hotel revenues for all US Hotel properties and Regency managed properties.

• Answer incoming guest phone calls and take appropriate action for each call up to and including securing reservations in a timely and correct manner
• Securing necessary deposits for reservations
• Knowledgeable of all US Hotel properties and their amenities.
• Accurately determines guests needs by listening effectively and working with them
• Sells additional services by recognizing opportunities to up-sell; explaining features (i.e. golf, packages, amenities, etc.)
• Maintains Opera/Synxis database by entering information correctly
• Updates job knowledge by participating in educational opportunities; attends mandatory training sessions to stay updated on product or company policy changes
• Must be willing to occasionally travel to US Hotel properties for training purposes.

ADDITIONAL FUNCTIONS:

• Assists group sales with reservations and/or name lists as assigned
• Answers overflow phone calls from front desk when not securing reservations

Perks offered: Employee friendly environment, training opportunities, transfer opportunities, holiday pay, paid time off, meal plan, room, food & retail discounts, incentives, recreation facility usage, 401k, free overnight stays at the Great Ohio Lodges and 50% discounts on Regency Hotel Management properties

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.