Guest Services Agent

PL Boutique Investors LLC; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO after 90 days

401k with employer match

Awards and Recognition programs

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners in San Diego is seeking a Front Desk Associate to welcome guests, check them in/out, and provide accurate information on hotel services and local attractions.

You will verify guest details, manage reservations, and handle payments according to cash handling policies, while coordinating with housekeeping to ensure rooms are ready for occupancy.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related guest relations position.
• Excellent computer and cash handling skills with a sociable demeanor.
• Ability to stand for extended periods and communicate hotel services.

Responsibilities

• Handle guest registration, room assignments, quotes, and up-sell opportunities.
• Verify registration details for accuracy and collect payments.
• Pre-register, block reservations and manage future bookings per rate strategies.
• Balance cash and verify charges on guest folios at shift end.
• Resolve guest inquiries, assist with directions and local attractions.
• Manage phone activity and coordinate with housekeeping on room status.
• Cancel or modify reservations following procedures.

Skills

Guest service

Cash handling

Communication

Computer literacy

Education

High school diploma

Tools

POS systems

Guest management software

Job description

Competitive + Benefits We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun \" we love what we do! We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Benefits Package

• Competitive Salary
• Team Member Hotel Discount Program
• Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

POSITION PROFILE

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

• Ability to stand on your feet for extended periods of time
• Bending and lifting to support organization of the hotel and offices

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.