2nd Shift Food & Beverage Supervisor

Wilderness-Hotel-and-Resort-In; Wisconsin Dells (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Wilderness Resort in Wisconsin Dells seeks a hardworking, dependable Food & Beverage Supervisor to join our fast-paced team. This full-time role requires night and weekend availability and leads a busy restaurant environment with a focus on guest satisfaction.

The position entails supervising staff, ensuring compliance with company standards, and coordinating service across outlets. Drivers license and food-safety certification are required or obtainable within specified timelines.

Qualifications

• Must hold a valid Wisconsin Driver's License with a clean driving record.
• Must obtain Wisconsin Responsible Beverage Server Course within 90 days of hire and a current Operator's License for the Village of Lake Delton.
• Be certified in food safety.

Responsibilities

• Supervise staff to train, discipline, schedule, and monitor performance to ensure guest satisfaction.
• Greet and inform guests and team members about specials and new items.
• Ensure restaurant outlets meet Wilderness Resort standards for cleanliness and service.
• Address guest concerns and report feedback to the Sr. Food & Beverage Manager.
• Oversee nightly shifts and master duties including bartender, server, busser, hostess, and dishwasher.
• Assist with overseeing the rest of the Food and Beverage Department as the F&B Supervisor on Duty.
• Handle product ordering and inventory tracking for the assigned outlet.

Skills

Customer service

Staff supervision

Shift leadership

Communication

Job description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking a hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The PM Food & Beverage Supervisor is responsible for ensuring staff is in compliance with company procedures and providing the highest quality service and products with maximum operating results.

This is a full-time position with night and weekend availability.

• Must currently hold a valid Wisconsin Driver's License with a clean driving record
• If not currently held, must be able to obtain the following within 90 days of hire: Wisconsin Responsible Beverage Server Course, an up to date Operator's License for the Village of Lake Delton, and be certified in food safety.
• This position requires the ability to frequently and repeatedly lift up to 50+ pounds and walk roughly 5+ miles per shift.

Essential duties and tasks of the position include but is not limited:

• Supervision of staff to include; training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide exceptional internal and external guest satisfaction.
• Greeting and informing guests and team members of specials and new items in the restaurants.
• Ensuring that the restaurants/food outlets adhere to Wilderness Resort standards, cleanliness, conditional, and service standards at all times.
• Addressing opportunities or concerns of a guest and resolving them in a timely manner.Work closely with and report all issues/feedback to the Sr. Food & Beverage Manager.
• Oversee nightly shifts. Complete mastery of all duties including bartender, server, busser, hostess, and dishwasher.
• Assist with overseeing the rest of the Food and Beverage Department as the F&B Supervisor on Duty.
• Product ordering and inventory tracking for the assigned outlet.

Wilderness Resort is an Equal Opportunity Employer