Reservation Support Specialist | Remote

Destination Careers; New York (NY); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Supportive team environment

Job summary

Destination Knot is seeking a detail-oriented Remote Reservation Support Specialist to assist with client reservation requests and provide administrative support related to booking and scheduling services. This remote position emphasizes customer service, coordination, and accurate data handling within a reservations environment.

The role is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting.

Qualifications

• Strong written and verbal communication skills.
• Attention to detail and organizational abilities.
• Comfortable using online systems, email, and basic digital tools.
• Ability to manage multiple tasks while meeting deadlines.
• Customer service or administrative support experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Assist with reservation and scheduling requests submitted by clients.
• Support booking coordination across service categories (accommodations and related services).
• Maintain accurate client records and reservation details in internal systems.
• Communicate professionally with clients via email, phone, or messaging platforms.
• Provide general customer service support and follow established processes.
• Review confirmations and documentation for accuracy and completeness.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Strong written and verbal comms

Attention to detail

Remote work familiarity

Multitasking

Customer service experience

Digital tools

Job description

Job Overview:

Destination Knot is seeking a detail-oriented Remote Reservation Support Specialist to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment.

This position is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting.

Key Responsibilities:

• Assist with reservation and scheduling requests submitted by clients
• Support booking coordination across various service categories, including accommodations and related services
• Maintain accurate client records and reservation details in internal systems
• Communicate professionally with clients via email, phone, or messaging platforms
• Provide general customer service support and follow established processes
• Review confirmations and documentation for accuracy and completeness
• Collaborate with internal teams to ensure a smooth client experience

Qualifications:

• Strong written and verbal communication skills
• Excellent attention to detail and organizational abilities
• Comfortable using online systems, email, and basic digital tools
• Ability to manage multiple tasks while meeting deadlines
• Customer service or administrative support experience preferred
• Reliable internet access and ability to work remotely

Work Environment:

• Fully remote position
• Flexible scheduling options may be available
• Supportive, structured team environment

$50,000 - $70,000 a year