Reservation Support Specialist

PedrosVacations; Killeen (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Initial training

Ongoing support

Professional resources

Continued learning opportunities

Job summary

PedrosVacations is seeking detail-oriented Reservation Support Specialists to assist with reservation coordination, client communications, and planning details. This fully remote role emphasizes organized workflows and clear communication with clients.

No prior reservations experience is required; comprehensive training and ongoing support are provided to help you succeed in coordinating accommodations, transportation, activities, and timing.

Qualifications

• Experience in customer service, administration, hospitality, scheduling, reservations, or coordination may be helpful, but is not required.

Responsibilities

• Review client requests and gather the information needed for reservations
• Assist with booking details, confirmations, schedules, and updates
• Organize information related to accommodations, transportation, activities, and timing
• Verify reservation details for accuracy
• Communicate important information and next steps to clients
• Follow up on pending items, changes, or missing details
• Assist with modifications and special requests when needed
• Maintain organized client records and documentation
• Track important dates, deadlines, and confirmations
• Help keep the overall planning process clear and on schedule

Skills

Organization & detail orientation

Client communication

Multitasking

Independent work

Email proficiency

Research skills

Time management

Willingness to learn

Job description

Reservation Support Specialist

Remote | Flexible Schedule | Training Provided

Position Summary

We are seeking detail-oriented individuals to assist with reservation coordination, client communication, and the organization of important planning details.

As a Reservation Support Specialist, you'll help ensure reservations and related arrangements are accurate, organized, and communicated clearly. Your role may involve reviewing client requests, confirming information, tracking updates, and helping keep accommodations, transportation, activities, and other scheduled details aligned.

This position is a good fit for someone who enjoys structured work, communicates professionally, and takes pride in keeping important information organized.

Previous experience in reservations or travel is not required. Training and ongoing support are provided.

Core Responsibilities

• Review client requests and gather the information needed for reservations
• Assist with booking details, confirmations, schedules, and updates
• Organize information related to accommodations, transportation, activities, and timing
• Verify reservation details for accuracy
• Communicate important information and next steps to clients
• Follow up on pending items, changes, or missing details
• Assist with modifications and special requests when needed
• Maintain organized client records and documentation
• Track important dates, deadlines, and confirmations
• Help keep the overall planning process clear and on schedule

What We're Looking For

Successful candidates are typically:

• Organized and highly attentive to detail
• Comfortable communicating with clients
• Reliable and consistent with follow-up
• Able to manage multiple requests at once
• Comfortable working independently
• Confident using email and web-based systems
• Adaptable when plans or details change
• Comfortable researching and comparing information
• Professional when handling time-sensitive requests
• Willing to learn new processes and technology

Experience in customer service, administration, hospitality, scheduling, reservations, or coordination may be helpful, but is not required.

What You'll Gain Experience With

This role provides hands-on exposure to areas such as:

• Reservation and confirmation management
• Client communication and follow-up
• Travel-related scheduling and coordination
• Digital recordkeeping and organization
• Researching accommodations and service options
• Managing updates and changes
• Problem-solving within a client-service environment

Remote Work Structure

This position is fully remote and designed for individuals who are comfortable managing their workload independently.

You'll have access to training, resources, and team support while being responsible for staying organized, meeting deadlines, and maintaining consistent communication.

What We Provide

• Remote work environment
• Flexible scheduling
• Initial training
• Ongoing support
• Access to professional resources
• Continued learning opportunities
• Experience in reservations and client coordination
• Opportunities for professional growth

Location Eligibility

Applicants must reside in an eligible region, including:

United States
United Kingdom
Mexico
Spain
Australia
Select Latin American regions

Next Steps

Candidates selected to move forward will be invited to an information session.

The session will provide additional details about:

• The Reservation Support Specialist role
• Typical responsibilities
• How the position is structured
• Compensation
• Training and support
• Expectations for new team members
• The next stage of the application process

There will also be an opportunity to ask questions.