Reservation Support Representative

Sunkissed Getaways; Orlando (FL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

100% remote

Onboarding and training

Professional development resources

Job summary

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role operates 100% remotely, with onboarding and ongoing education to support professional growth.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients, while maintaining accurate reservation records and providing timely updates.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Professional and customer-focused demeanor.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Experience in customer service, reservations, hospitality, or related field is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Communication

Attention to detail

Organization

Customer-focused

Remote collaboration

Research skills

Multitasking

Hospitality experience

Tools

Email systems

Job description

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date. The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmationsReview reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment