Reservation Support Representative

Sunkissed Getaways; Missouri; Teletrabalho; USD 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Onboarding

Education opportunities

Tools access

Continuing learning

Supportive team environment

Resumo da oferta

Sunkissed Getaways in the United States is seeking a dependable Reservation Support Representative to assist clients with inquiries, coordination, confirmations and ongoing service requests in a fully remote role.

You will communicate professionally, stay organized and help guests feel supported from first contact through final details.

Onboarding is provided and there are ongoing education opportunities within a collaborative team environment.

Qualificações

• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service/reservations/hospitality experience is helpful but not required.

Responsabilidades

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Coordinate reservations and confirmations; review details for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Conhecimentos

Communication skills

Attention to detail

Organizational skills

Customer-focused

Email and online systems

Research and information organization

Multitasking

Descrição da oferta de emprego

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date. The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmationsReview reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment