Reservation Manager

U-Haul; Portsmouth (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Paid holidays, vacation, and sick days

Dental & Vision Plans

Life insurance

Job summary

U-Haul in Portsmouth, VA is seeking a Reservation Manager Agent who thrives in a fast-paced team environment and delivers outstanding customer service. You will support customers and field teams with equipment reservations, directing requests to balance regional inventory and meet demand.

Key tasks include reviewing reservation reports for availability accuracy and assisting with the U-Box portable storage product.

Qualifications

• High school diploma or equivalent.
• Experience with multiline phones, basic office equipment, Word and email preferred.
• Strong customer service, time management and multitasking abilities.

Responsibilities

• Assist with calls from and to customers regarding reservations.
• Support field team members and U-Haul dealerships with equipment reservations and placement to balance regional inventory.
• Review reports to ensure availability and accuracy of reservations and contracts.
• Assist with the U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Office equipment familiarity

Education

High school diploma or equivalent

Job description

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

U-Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident InsuranceDave Ramsey’s SmartDollar Program

Reservation Manager Agent Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Minimum Qualifications

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking