Reservation Center Associate

UPMA Group - European Wax Center; Humble (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Onsite paid training

Discounts on EWC products

Free waxing services

Flexible scheduling

Job summary

European Wax Center UPMA Group is seeking a Reservation Center Associate in Humble, TX. You will be the first point of contact for guests, answering phones with a confident, bubbly voice and guiding them to the best waxing services.

Work from a brand-new Humble office, join a high-energy team, and grow through paid training. Starting pay is $13/hour with scheduled raises to $14 and $15 within two years, plus benefits and perks.

Qualifications

• Clear, professional phone communication.
• Ability to follow scripts and standard responses.

Responsibilities

• Answer incoming calls with a bubbly, upbeat attitude.
• Efficiently book and manage reservations for multiple centers.
• Educate guests on offers and help schedule services.
• Handle inquiries and resolve guest issues with professionalism.
• Engage in team activities and training to keep energy high.

Skills

Communication skills

Outgoing personality

Attendance history

Initiative

Coaching mindset

Job description

About European Wax Center

European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealing Beautiful Skin®, we provide a modern, luxurious experience across more than 1,000 centers in the U.S.

About EWC UPMA Group

UPMA Group is a long-time franchise partner of European Wax Center. We believe that every guest deserves to Walk In and Strut Out. Beyond the guest experience, we are committed to our associates. We believe everyone in our community should have the opportunity to thrive, build wealth, and grow. We aren't just a job; we are a career path.

The Role: The First Connection

As a Reservation Center Associate, you are the "Voice of Confidence." You aren't just answering phones; you are the first point of contact for guests looking to feel their best. Working out of our brand-new, beautiful Humble office (complete with windows, TVs, and your own dedicated workspace), you’ll be part of a high-energy team that keeps our centers humming.

A Day in the Life: Energy & Impact

• The Brand Voice: Answer incoming calls with a bubbly, upbeat attitude that makes guests excited for their visit.
• Master of the Book: Efficiently book, move, and manage reservations for multiple centers using our proprietary EWC terminology and scripts.
• Service Specialist: Educate first-time guests on our "Free Wax" offers and help regular guests find the perfect time for their favorite services.
• Problem Solver: Handle guest inquiries and complaints with patience, professionalism, and a focus on solutions.
• Team Hustle: Participate in fun contests, games, and productive team meetings designed to keep the energy high and the training fresh.

What You Bring

• The "Personality Plus": A naturally confident, outgoing, and bubbly personality.
• Communication Skills: A pleasant, professional phone voice and the ability to memorize standard responses to provide a consistent guest experience.
• The "Pro" Mindset: A history of excellent attendance, a love for checklists, and a desire to take initiative.
• Growth Mindset: An eagerness to learn, receive coaching, and grow within the company.

What We Pay (Compensation & Growth)

• Starting Pay: $13.00/hour base.
• Scheduled Raises: Guaranteed $14.00/hour within one year and $15.00/hour within two years!
• The Future: Frequent opportunities for performance-based increases and internal promotions.

What We Offer

• The Work Environment: Work in a brand-new, large office space with plenty of natural light, individual desks, and a great break area.
• Total Well-being: Access to Medical, Dental, and Vision benefits + Paid Time Off.
• World-Class Training: Full onsite paid training and ongoing coaching to help you reach your full potential.
• The Perks: Discounts on all EWC Products and FREE Waxing services.
• The Schedule: Flexible scheduling options to help you maintain a work-life balance.

European Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.