Reservation Agent - Sales

Carter Murray; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with company contribution

Paid time off

Paid sick leave

Maternity / Paternity leave

FAM trips on company travel packages

Job summary

Carter Murray is seeking a dynamic sales professional in Florida to convert inbound inquiries into memorable cruise and land vacation experiences. The role involves weekend/evening shifts on a rotating basis and requires delivering personalized service to each customer while achieving KPIs.

You will join a small Reservations team within a larger organization, providing accurate quotes, completing bookings, and coordinating with other departments to ensure a smooth customer journey.

Qualifications

• Travel industry experience is essential; full training will be provided to the successful candidate.
• Sales experience is required; call center experience is preferred but not essential.
• Able to understand profit and loss, basic business finance, and gross margin calculations.

Responsibilities

• Service inbound sales calls, understand customer needs, build rapport, and offer expert cruise and land vacation solutions.
• Deliver outstanding service tailored to each customer’s needs.
• Create high-quality customer engagement, identify requirements, pitch effectively, and close sales.
• Offer alternative solutions when initial offerings do not meet customer requirements.
• Meet or exceed KPIs related to conversion rate, margins, data capture, and call handling.
• Perform accurate cost calculations and provide timely, detailed quotations.
• Produce accurate administrative documentation to complete bookings.
• Work proactively with the Reservations department in a fast-paced, dynamic environment.
• Collaborate with other departments to ensure a seamless customer journey.
• Follow call center compliance guidelines, including FTC regulations and state Seller of Travel laws.

Skills

Travel sales

Customer relations

Negotiation

Communication

Attention to detail

Organization

Resilience

MS Office

Tools

Excel

Outlook

Word

Internet research

Job description

Type of Role:

Full-time, Permanent (40 hours/week)

*This role includes weekend and evening shifts on a rotating basis. Shifts include 8:45-5pm and 1pm-9pm.

Job Purpose

As a successful UK-based organization expands into the US market, we are seeking a dynamic, highly driven, and focused individual who loves sales and booking travel-and who can demonstrate strong performance against KPIs.

We are cruise specialists - but we offer far more than just a cruise. This role plays a critical part in delivering the first stage of our customer journey. We are looking for a driven sales professional who can confidently convert inbound inquiries into unforgettable travel experiences while consistently achieving KPIs.

Responsibilities

• Service inbound sales calls, understand customer needs, build rapport, and offer expert cruise and land vacation solutions.
• Deliver outstanding service tailored to each customer’s unique needs.
• Create high-quality customer engagement, identify requirements, pitch effectively, and close sales.
• Offer alternative solutions when initial offerings do not meet customer requirements.
• Meet or exceed KPIs related to conversion rate, margins, data capture, and call handling.
• Perform accurate cost calculations and provide timely, detailed quotations.
• Produce accurate administrative documentation to complete bookings.
• Work proactively as part of a small team within a larger Reservations department to bring energy and drive to a fast-paced, dynamic environment.
• Collaborate effectively with other departments to ensure a seamless customer journey.
• Follow call center compliance guidelines, including FTC regulations, state Seller of Travel laws, and data protection policies.

Qualifications, Skills & Experience

• Travel industry experience is essential; full training will be provided to the successful candidate.
• Sales experience required; call center experience preferred but not essential.
• Highly motivated sales professional, results-oriented, and driven to accomplish goals with strong self-motivation.
• Ability to understand profit and loss, basic business finance, and gross margin calculations.
• Strong relationship-building skills with the ability to connect quickly with customers.
• Adaptable communication style to provide a personalized experience.
• Strong organizational skills to achieve targets and KPIs.
• Takes accountability for actions and results.
• Thrives under pressure with resilience and focus on quality and business profitability.
• Excellent communication and listening skills.
• Flexible in scheduling, including weekends and extended hours based on business needs.
• High attention to detail.
• Computer literate with solid knowledge of Excel, Word, Outlook, and internet research.
• 10 days paid vacation, increasing to 15 (or 20) days after five years of service
• Health insurance
• 401(k) with company contribution
• 3 days PTO
• 5 days paid sick leave
• Maternity / Paternity leave
• Potential participation in FAM trips on company travel packages