Reservation Agent

atthotelconferencecenter; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Vacation Days

Annual Merit Increases

Paid Holidays

Free Daily Shift Meals

Discounted Parking

Job summary

The AT&T Hotel and Conference Center in Austin is looking for a Reservations Agent to provide excellent customer service and manage guest reservations. In this role, you will handle calls regarding bookings, assist in reservations using Opera, and ensure a positive experience for guests.

Ideal candidates should have 1-2 years of guest service experience, be familiar with the University of Texas campus, and have a high school diploma. Benefits include paid vacation and free meals during shifts.

Qualifications

• 1-2 years of prior guest service experience are preferred.
• Hospitality experience is also preferred.
• Must handle reservation processes accurately.

Responsibilities

• Answer incoming reservation calls and provide prompt service.
• Book group and transient room reservations through Opera.
• Promote hotel services and upsell products to guests.
• Greet customers with a friendly welcome and assist with inquiries.
• Handle special requests and forward to appropriate team members.

Skills

Customer service

Familiarity with hotel services

Effective communication

Knowledge of Austin and UT campus

Education

High School graduate or equivalent

College degree preferred

Job description

Come join our team as our next Reservations Agent at the AT&T Hotel and Conference Center, located in the heart of the UT campus! Hook'em!

Principle Responsibilities & Position Purpose:

Answers all incoming reservation calls, providing prompt and courteous service. Books all group and transient room reservations following the proper procedures through Opera. Promotes hotel services, amenities and upsells products to the guests. Agent needs to be familiar with the University of Texas campus and the city of Austin.

ESSENTIAL FUNCTIONS

Average Percent of Time

70% Completes the reservation process by inputting all guest information into a computer system, confirming pertinent information including arrival dates, number of nights and room rate. Makes appropriate selection of rate type depending on guest needs and the current sell strategy. Delivers a confirmation number for all reservations made.

15% Assists the Group Rooms Coordinator with any rooming lists or blocks. Also responsible for pre-blocking specific reservations and setting up specific routing of guest charges to a House Account or a Group Master.

5% Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate action and provide accurate information, such on outlet hours, special VIP programs, events, etc.

5% Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions, including any email inquiries.

5% Customers include Sales and Convention Services associates and Guest Service Agents.

STANDARDS EDUCATION

High School graduate or equivalent required. College degree preferred.

EXPERIENCE

1 - 2 years of prior guest service experience are preferred. Prior hospitality experience also preferred.

The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:

• Paid Vacation Days (after 90 days of employment)
• Annual Merit Increases
• 11 Paid Holidays (after 90 days of employment)
• Ride the Bus for Free with UT Proximity Card!
• Free Daily Shift Meals
• Lockers & Locker Rooms with Showers
• Discounted Monthly UT Garage Parking on-site (Rowling Hall Garage)
• Discount Gift Shop offerings
• Referral Bonus $

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.