Reseller Operations CSAM & Business Insights Lead

Apple, Inc.; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Apple Inc. in Austin, TX is seeking an Americas Reseller Operations-Customer Support Account Manager with a focus on Business & Education lead to drive analytics and optimize channel health.

You will lead data-driven insights, partner with Sales and regional teams, and help implement improvements across the B&E segment. The role requires strong operations experience, advanced Excel skills, and the ability to influence decisions with data in a fast-paced environment.

Qualifications

• Bachelor degree in a relevant field required; MBA or advanced degree preferred.
• Minimum 5+ years of relevant Operations experience.
• Extensive experience in reporting, data mining, and ad hoc analytics tools; adept at comprehending and working with large quantities of data from a variety of sources.
• Advanced Excel skills including use of macros.

Responsibilities

• Become an authority on supply chain KPIs and complexities to optimize B&E channel health and provide inputs to run-the-business discussions.
• Provide data-driven models and analyze data to drive the business decisions.
• Aggregate key channel insights for B&E and influence business decisions to optimize sell-through.
• Standardize account deliverables and partner across regions on initiatives and reporting requirements.
• Participate in cross-functional teams to take projects from concept to implementation.
• Identify process improvement opportunities supported by data analysis and create measurement frameworks.
• Lead or participate in cross-functional teams addressing business or systems issues.

Skills

Data analysis

Business analytics

Education

Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field

MBA or Advanced Degree preferred

Tools

Excel

Macros

Data mining tools

Job description

Apple Inc. in Austin, TX is seeking an Americas Reseller Operations-Customer Support Account Manager with a focus on Business & Education lead to drive analytics and optimize channel health.

You will lead data-driven insights, partner with Sales and regional teams, and help implement improvements across the B&E segment. The role requires strong operations experience, advanced Excel skills, and the ability to influence decisions with data in a fast-paced environment.