Researcher Principal

Federal Express Corporation; Collierville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Research Lead to drive the overall research strategy and execution. This role involves planning and conducting diverse research methods, collaborating with stakeholders, and providing data-driven insights. The ideal candidate will have extensive experience in research methodologies and strong analytical skills. This position offers a competitive salary and the potential for additional benefits, including bonuses and health insurance.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Retirement Plan

Tuition Reimbursement

Qualifications

• Seven years of experience in research, including various methods and interpreting results.
• Advanced degree may offset experience requirements.

Responsibilities

• Lead research strategy and execution.
• Plan and conduct various research studies.
• Communicate insights to influence decision-making.

Skills

Collaboration

Communication

Analytical Skills

Education

Bachelor's Degree in Marketing Research

Tools

Qualtrics

Medallia

Salesforce

Job description

Responsible for leading the overall research strategy and execution.

Essential Functions

• Independently plan, implement, and conduct research, including usability studies, ethnographic field studies, eye tracking studies, competitive evaluations, participatory design sessions, focus groups, user surveys, in-depth interviews, card sorting, gorilla usability tactics, and/or similar approaches.
• Communicate data-driven insights and recommendations persuasively to influence decision-making and problem-solving processes. Facilitate creative collaboration internally, bridging decision-making and problem-solving efforts.
• Collaborate with key stakeholders such as design, IT, marketing, product development, and operations to facilitate business decision-making.
• Perform other duties as assigned.

Minimum Education

Bachelor's Degree or equivalent in marketing research, design research, user research, or related business discipline.

Minimum Experience

Seven (7) years of experience in research, including techniques, creating and executing various research methods, interpreting results, and developing data-driven recommendations. An advanced degree may offset experience requirements; a Master’s Degree equals two (2) years of experience.

Knowledge, Skills, and Abilities

Strong collaboration, communication, and analytical skills.

Preferred Qualifications

Extensive experience with experience-management platforms like Qualtrics, Medallia, or Salesforce, and familiarity with survey data such as NPS and Customer Satisfaction surveys. Experience with text analytics and customer segmentation is highly desirable.

Pay Transparency

This salary range ($8,007.29 - $14,413.11/month) is an estimate for all potential locations within the U.S., excluding Alaska, Hawaii, and U.S. territories. Additional pay, bonuses, health, vision, dental insurance, retirement, and tuition reimbursement may be available.

Additional Details

This position is remote but may require working at a FedEx location within the U.S. several times per week, depending on your location.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available; contact [e-mail].

Applicants are protected under various federal laws detailed in the links provided.