Research Operations Lead

Applecart; New York (NY); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Applecart is seeking a Research Operations Lead in New York City to build and grow a high-performing research team using our data-driven platform. You will ensure timely, high-quality audience delivery for major clients and scale processes across the team.

You’ll manage onboarding and development, align with platform evolution, drive end-to-end project management, and lead internal initiatives to improve efficiency while reporting to the Research Operations Manager.

Qualifications

• Minimum 3+ years of work experience, including 1+ years in people management.
• Strong written and verbal communication skills.
• Demonstrated ability to manage fast-paced, entrepreneurial environments with multiple tasks.

Responsibilities

• Onboard and manage a team of researchers, including performance management and training.
• Gain deep understanding of our internal tech platform and keep the team aligned with platform evolution.
• Lead end-to-end project management to ensure on-time client audience delivery and optimize workload.
• Lead internal initiatives to improve research processes and efficiency.

Skills

People management

Performance coaching

Project management

Communication

Self-starter

Organizational skills

Attention to detail

Tools

Excel

Job description

Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart’s platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them.

We are hiring a Research Operations Lead in our New York City office.

About The Role

As a Research Operations Lead, you will manage and grow a team of researchers who use our tech platform to build impactful audiences on behalf of some of the country’s most prominent companies, trade associations, nonprofits and advocacy organizations, and scale the processes they use to do their jobs. In this role, you will be a critical member of research team leadership and ensure Applecart’s audiences are delivered efficiently and with the highest quality. You’ve previously managed a team and you’re excited to bring your experience in managing productive teams. You are naturally curious and are excited about learning, mastering and eventually improving our research processes. You are extremely organized and proactive, pay close attention to every detail within a process, and are always looking for ways to improve and streamline your and your team’s work. This role will report to a Research Operations Manager.

What You’ll Do

• Onboard and manage a team of researchers, including formal performance management, new hire training and development, and direct team oversight
• Gain a deep understanding of our internal tech platform and architecture, ensuring team alignment as the platform evolves
• Focus on end-to-end project management to ensure client audiences are delivered on time, including team prioritization and suggesting strategies to reduce operational workload
• Lead internal initiatives that improve the research team’s processes

Experiences And Capabilities You Bring

• 3+ years of work experience, including 1+ years of people management experience with an early career team
• Ability to assess and manage team members’ performance, as well as coach and train on best practices
• Demonstrated experience in a fast-paced, entrepreneurial environment while juggling multiple tasks and projects simultaneously
• Strong organizational skills with impeccable attention to detail
• Excellent written and verbal communication skills
• Proficiency in Excel
• History of being a self-starter

This is a hybrid role. Work from home or in the office on Monday and Friday, and in Applecart’s New York City office Tuesday through Thursday.

Compensation

Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation.

The base salary range for this role is between $75,000-$90,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area.

A Few Facts About Us

• Applecart’s platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD.
• Applecart is growing quickly — over the last 3 years, we’ve increased our bookings by 10X, grown our headcount by 4X, and we’re cashflow positive.
• Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle’s online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party’s most successful pollsters and strategists, a former CRO of a high-growth tech company with hundreds of millions in ARR, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher.
• Our investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, and Jennifer Fonstad, Owl Capital Managing Partner, serve on our board.
• Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.