Research Lab IT Systems Administrator

University Corporation for Atmospheric Research (UCAR); Boulder (CO); Hybrid; USD 63,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid time off

Tuition assistance

PSLF eligible

Job summary

UCAR in Boulder seeks a Research Computing Facilitation & User Support specialist to maintain Windows and Mac workstation environments, assist scientists and staff, and remove IT obstacles so researchers can focus on their work. You will provide hands-on support and build strong lab relationships.

You will guide users in AI tools like Claude and Gemini, create self-help guides, and collaborate with NRIT and network teams.

Qualifications

• Bachelor’s degree in a computer-related field or equivalent hands-on IT experience.
• Strong customer service mindset and ability to explain technical concepts to non-technical users.
• Experience with Windows and macOS workstation administration.
• Familiarity with enterprise AI tools is a plus.

Responsibilities

• Serve as primary liaison for NCAR labs, delivering high-touch IT support.
• Maintain Windows and Mac workstation environments and automate tasks.
• Provide AI workflow guidance for Claude and Gemini tools.
• Create self-help guides and document known issues and resolutions.
• Participate in NRIT meetings and collaborate with network and multimedia teams.

Skills

Customer service

Clear communication

AI tools familiarity

Windows administration

Macintosh administration

Team collaboration

Problem solving

Education

Bachelor's degree in a computer-related field

Tools

Claude AI

Gemini AI

Job description

UCAR in Boulder seeks a Research Computing Facilitation & User Support specialist to maintain Windows and Mac workstation environments, assist scientists and staff, and remove IT obstacles so researchers can focus on their work. You will provide hands-on support and build strong lab relationships.

You will guide users in AI tools like Claude and Gemini, create self-help guides, and collaborate with NRIT and network teams.