Research Info Systems Engineer - RITD

Apex Systems; Colorado Springs (CO); On-site; USD 41,000 - 48,000; Part time

Benefits offered by this job

Medical, dental, vision

401K with company match

ESPP

HSA

Job summary

Everforth Apex is seeking an early-career Research Information Systems Engineer to serve as the onsite technology resource for a Colorado Springs office. You will manage local help desk operations, troubleshoot hardware, software, and peripherals, deploy workstations, and provide remote support to other sites, collaborating with specialized teams to support researchers and staff.

The role requires 1–2 years of IT support experience, strong communication, and US citizenship.

Qualifications

• Associate degree or equivalent experience in IT.
• 1–2 years in IT support, desktop support or help desk.
• Proficiency in Windows administration, hardware support, Office and peripherals.
• Strong communication and customer service, ability to work independently.

Responsibilities

• Resolve help desk tickets and walk-up requests from creation to resolution.
• Troubleshoot desktops, laptops, printers, and wireless networks.
• Assist with workstation deployments and conference room technology.
• Provide remote support to other sites and coordinate with specialized technical teams.
• Document configurations, support workflows, and escalation processes.
• Coordinate with end-users to minimize disruption to research operations.

Skills

Windows administration

Desktop support

Help desk

Communication

Customer service

Education

Associate degree in a related discipline

Job description

## Job Description# Research Info Systems Engineer - RITDApply**Job#: 3056642****Job Description:**Research Information Systems Engineer**Location:** Colorado Springs, CO (On-site)Role OverviewAn established organization is seeking an early-career IT professional to serve as the dedicated, onsite technology resource for a Colorado Springs office. This individual will manage local help desk operations, troubleshoot technical issues, and provide high-quality end-user support for researchers, engineers, and administrative staff. This position offers an opportunity to operate independently while collaborating with broader specialized technical teams to support advanced technological environments.Key Responsibilities* Resolve incoming help desk tickets and handle walk-up support requests from creation to resolution.* Troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and wireless networks.* Assist with workstation deployments, vulnerability remediation efforts, and the preparation of conference room technology.* Provide remote support to other organizational sites and collaborate with specialized technology teams on complex infrastructure needs.* Document technical configurations, support workflows, and escalation processes to maintain consistent operations.* Coordinate with end-users to ensure minimal disruption to research operations and administrative workflows.Required Qualifications**Education:** Associate degree in a related discipline or an equivalent combination of education and professional experience.**Experience:** Approximately one to two years of experience in IT support, desktop support, or help desk operations, with a solid understanding of ticketing systems and escalation pathways.**Technical Skills:** Proficiency in Windows administration and troubleshooting, desktop and laptop hardware support, basic Microsoft Office application support, and peripheral troubleshooting.**Professional Skills:** Strong communication and customer service skills, the ability to work independently without constant supervision, and comfort interacting with diverse technical and non-technical stakeholders.**Additional Requirement:** United States citizenship is required.Preferred Qualifications* Experience supporting Linux or Mac operating systems.* Familiarity with scripting languages such as PowerShell, JavaScript, or PHP.* Basic software programming capabilities in C, C++, C#, Java, or other modern languages.* Familiarity with network appliances and hardware, including routers, network switches, firewalls, and storage systems.* Prior experience supporting engineering, research and development, aerospace, or defense environments. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Colorado Springs, CO, US**Job Type:****Date Posted:** October 23, 2026**Pay Range:** $30 - $35 per hour