Head of Western Europe Analytics Team - Brand Tracking & Media Effectiveness

NielsenIQ

Lucerne (CA)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

A global consumer intelligence company is seeking a Head of Western Europe Analytics Team to drive customer success and operational efficiency. This mid-senior level role involves leading a large team, optimizing delivery standards, and enhancing client relationships across Western Europe. Ideal candidates will have extensive experience in analytics, strong leadership skills, and a proven track record in managing remote teams.

Qualifications

Extensive experience in consulting, analytics, or consumer research roles focused on Brand & Media Solutions is required.
Proven experience in leading high performing remote teams, managing people, and developing talent.
Good knowledge of NielsenIQ products, services and data preferred.

Responsibilities

Support the Regional Customer Success lead in designing the practice area organization.
Coordinate and support with regional Sales partners on client and project revenue growth.
Drive high level employee engagement and retention.

Skills

Analytical skills

Project management

Client communication

Problem-solving

Leadership

Education

Bachelor's Degree

Master's Degree

Job description

Head of Western Europe Analytics Team - Brand Tracking & Media Effectiveness

Job Description

Customer Success Leader - Brand & Media, Western Europe
all NIQ offices in Western EU

About This Job

In this strategic leadership role, you will be responsible for Customer Success for the Brand & Media Strategic Analytics & Insight Practice Area across Western Europe, reporting into the SA&I Customer Success regional leader. Key responsibilities include delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.

Responsibilities

Support the Regional Customer Success lead in designing the practice area organization balancing methodological, language and technical needs
Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
Support hub strategy for market and product lines
Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
Set and measure a high level of delivery standards driving client satisfaction
Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability
Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
Target reductions in cycle time across ad hoc methods
Drive high level employee engagement and retention
Foster a culture of continuous improvement and accountability to drive organizational efficiency
Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area
Support/enable industry and thought leadership efforts

Core KPIs

Team Engagement and Retention - Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates
Regional Revenue for the Practice Area: Drive repeat sales, renewals & ensure all delivery schedules are optimized to meet quarterly revenue targets
NPS: Ensure sufficient response rate from clients, increase/maintain baseline performance, support and/or lead key client follow ups and action plans
EBITDA - Support region lead to monitor project and solution profitability, leverage time tracking learning to help improve delivery contribution, manage W&S Delivery budget through a lens of optimization for the region via org design, hubbing, etc., and manage T&E budget with priority on client engagement and team performance

Your profile

Extensive experience in consulting, analytics, or consumer research roles focused on Brand & Media Solutions is required
Proven experience in leading high performing remote teams, managing people, and developing talent
Strong analytical skills, sales and business acumen, strong sense of urgency and accountability to drive client outcomes
Skilled & polished communicator - including client presentations - able to synthesize data & simplify findings to solve client business issues
Able to work collaboratively with internal & external teams
Capable to maintain positive client relationships in complex situations & resolve client issues
Strong logic, deductive reasoning, problem-solving, and critical thinking skills
Strong project management skills and ability to manage multiple priorities
Good knowledge of NielsenIQ products, services and data preferred
Experience in driving organizational transformation is a plus
Bachelor's Degree required, Master’s preferred, or equivalent experience

What We Can Offer

Be at the forefront of transformation: this is a rare opportunity to shape the future of brand measurement within a newly unified, world leading insights division; the pace of the transformation is swift, making it both a challenging and rewarding role for those who like to be hands on and driving change at speed
Drive real impact and lead the reinvention of how we deliver brand insights by integrating technology, innovation, and client-centric service, all spaces where NIQ is investing heavily for growth. Opportunity to leverage all this for thought leadership and marketing as well
Build and lead with purpose: This is a senior leadership role managing a team of over 80 people across many European markets. It plays a key part in unifying and evolving our brand teams across Western Europe, working closely with sales and senior leadership to deliver measurable client outcomes and elevate our presence in the market

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more, please visit the NIQ Diversity & Inclusion page.

Seniority level